Restaurant Manager-Mason Street Grill

Description

Mason Street Grill, located within the Four-Diamond Pfister Hotel, is seeking a dynamic and experienced Restaurant Manager to lead our team in delivering exceptional dining experiences. This role is responsible for ensuring outstanding guest satisfaction by maintaining high service standards, food and beverage quality, and overall restaurant operations. The ideal candidate will be a hands-on leader, dedicated to fostering a positive team culture, driving profitability, and upholding the restaurant's prestigious reputation.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

• Ensure all guest needs are met or exceeded, delivering a refined and personalized dining experience.
• Lead by example in maintaining a high level of professionalism, service, and hospitality.
• Monitor dining room operations to ensure food quality, service standards, and ambiance meet luxury hospitality expectations.
• Conduct regular table visits to engage with guests and gather feedback.

• Hire, train, supervise, and mentor restaurant staff to create a high-performing team.
• Conduct pre-shift meetings and monthly staff training sessions to communicate key updates, menu changes, and service enhancements.
• Foster a positive work environment, ensuring teamwork, morale, and employee retention.
• Provide coaching and corrective action when necessary, upholding high service and performance standards.

• Manage daily restaurant operations, including staff scheduling, inventory control, and vendor relations.
• Track sales performance, labor costs, and budget adherence, identifying opportunities to improve profitability.
• Implement up-selling strategies and promotions to increase revenue and guest engagement.
• Oversee POS system management, ensuring accurate billing, reporting, and system updates.
• Ensure compliance with sanitation, cleanliness, and safety regulations in all areas.

• Stay current with industry trends and competitor analysis to maintain a competitive edge.
• Work closely with marketing, PR, and event planning teams to promote the restaurant and coordinate private events.
• Develop and maintain relationships with vendors, corporate partners, and community organizations.
• Support hotel initiatives and uphold Marcus Hotels & Resorts' brand standards.

• Minimum 2 years of restaurant management experience in a fine dining or luxury hospitality setting.
• Strong knowledge of food & beverage operations, preparation techniques, and service standards.
• Proven ability to lead, motivate, and develop teams in a fast-paced environment.
• Excellent problem-solving, communication, and guest service skills.
• Proficiency in Microsoft Word, Excel, Outlook, and POS systems.
• Ability to stand and move throughout the restaurant for the entire shift.
• High school diploma required; college degree or equivalent experience preferred.
• Additional language proficiency is a plus.

• Work in an award-winning, luxury dining environment with a strong reputation for excellence.
• Enjoy room discounts, dining perks, and benefits at Marcus Hotels & Resorts properties.
• Be part of a passionate, hospitality-driven team dedicated to creating memorable guest experiences.

Mason Street Grill and The Pfister Hotel are Equal Opportunity Employers.