Digital Sales Coordinator

Are you ready to join a dynamic team where creativity, collaboration, and innovation are at the heart of everything we do? If you thrive in a fast-paced, hybrid work environment that values excellent communication, attention to detail, and a solutions-oriented mindset, then this Digital Sales Coordinator position might be the perfect fit for you. We are a leading force in the automotive digital advertising industry, and as a Digital Sales Coordinator, you will play a crucial role in supporting our internal and external clients throughout the entire lifecycle of their advertising campaigns. From the moment an order is placed to the successful launch of a campaign, you will be at the forefront, ensuring every detail is communicated and executed. Join us and become an integral part of our team, where your contributions will make a real impact, and you'll have the opportunity to grow into a subject matter expert in a culture that values continuous learning and development. If you're looking for a company that embraces problem solving and teamwork, we invite you to explore this exciting opportunity.

This person should have a passion for programmatic advertising and a customer service-centric attitude. The Digital Sales Coordinator reports to the Senior Ad Operations Traffic Manager.

Responsibilities:

Customer Service Job Duties:

• Responsible for accurately handling, and solving customer inquiries
• Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors
• Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level
• Must be able to organize and schedule calls, and client communication

Digital Coordination Duties:

• Monitor, audit, and approve orders for correct coding and all required details
• Traffic and maintain new requests and order modifications between ordering and production systems
• Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met.
• Regularly communicate progress updates with internal and external stakeholders
• Become adept on day-to-day processes related to the function of the role and advise others on best practice
• Gain an understanding of display and video programmatic tactics including retargeting, CTV and more
• Attend and participate in regular staff meetings and product trainings
• Support various teams within the agency creating production orders, preparing documents, and executing projects as assigned by management
• Other duties and projects as assigned

Requirements:

• Excellent written and verbal communication skills
• Reading comprehension and problem-solving skills
• Organizational skills, attention to detail, and a sense of urgency are a must
• Be coachable, curious, and solution-oriented
• Ability to work and perform successfully in a fast-paced, hybrid (in-person and remote) environment
• Must have strong listening skills, and be empathetic and able to effectively relate to clients
• Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing customer service situations
• Must have a strong working knowledge of MS Office Suite, specifically Outlook, Word, and Excel (or similar software)
• Digital/Ad Operations experience a plus
• Digital Analytics/Reporting experience a plus
• Operative.One, JIRA, or other order/ticket management system experience is a plus
• This role is located in Hunt Valley, MD and you must be local to MD in order to be considered for the role

The hourly compensation range for this role is $20.43 to $24.04. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.