NOC Technician

YOH Services LLC
United States, Missouri, Kansas City
Nov 27, 2024
NOC Technician Category: Information Technology Employment Type: Contract To Hire Reference: BH-377323 The NOC Technician plays a crucial role in delivering customer support for network services. This position involves monitoring network elements, performance, and facilities, and requires effective coordination with Field Operations and Technical Specialists to manage and resolve issues promptly. Strong communication skills, the ability to multitask, and proficiency in managing multiple systems and tickets are essential for success in this role. Principal Accountabilities: Collaborate with Local Exchange Carriers (LECs), Interexchange Carriers (IXCs), vendors, internal teams, and customers to troubleshoot network impairments and outages effectively. Manage and document trouble tickets comprehensively. Troubleshoot and resolve issues related to DWDM, MPLS, and SONET network equipment. Interpret and analyze Clear Channel (CLR) and Drop Channel (DLR) reports. Execute remote fault resolution using various Network Management Systems (NMS). Monitor network performance following maintenance and changes in the network or data centers. Work closely with Operations and Engineering teams to facilitate swift circuit activation. Provide network support to Data Center technicians. Update customers with ticket progress and provide technical support as needed. Job Requirements: Desired: 1 to 3 years of experience in a NOC environment within the telecommunications industry. Familiarity with trouble ticketing systems. Strong communication skills. Understanding of fiber optic fundamentals. Ability to multi-task and maintain composure under pressure. Experience with circuit testing procedures and test equipment. Knowledge of Nokia, ADVA, Ekinops, and MRV equipment. Required: 1 to 3 years of experience in telecommunications or equivalent technical training. High school diploma or equivalent. Strong customer service skills. Knowledge of LAN/WAN technologies. Understanding of DWDM and MPLS fundamentals. Ability to work independently and in a team environment with minimal guidance, focusing on urgency for customer-impacting issues. This role requires an individual who is proactive, detail-oriented, and capable of delivering exceptional customer support while managing technical challenges efficiently. Seniority Level Entry level Industry Telecommunications Employment Type Contract Job Functions Other Skills DWDM Multiprotocol Label Switching (MPLS) Network Operations Center (NOC) Synchronous Digital Hierarchy (SDH) Circuit Testing Telecommunications Optical Fiber CL Estimated Min Rate: $17.50 Estimated Max Rate: $25.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.