Technology Support Analyst (Technology Services)

Maricopa Community College district
long term disability, tuition reimbursement
United States, Arizona, Glendale
Nov 18, 2024
Technology Support Analyst (Technology Services) Job ID: 320746 Location: Glendale Community College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $59,028.00 - $76,737.00/annually, DOE Grade 116 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more. Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary The Technology Support Analyst provides advanced IT support to identify and resolve hardware, software and application issues for the Office of Information Technology (OIT) at Glendale Community College. OIT supports all academic and administrative technology across the GCC campus. This position works in a fast-paced, multi-tasking environment while supporting multiple projects and deadlines, providing advanced IT support to identify and resolve hardware, software and application issues for the entire college, effectively communicating with all levels of the organization. Essential Functions 30% - Provides advanced IT support to identify and resolve hardware, software, application, personal device issues and acts as a liaison between customers, and other technical units. Helps to coordinate and provide advanced IT support services. Identifies, investigates, and resolves user problems with computer software and hardware. Delivers escalated IT support services. Responds and resolves escalated help desk tickets and troubleshoots technical issues. Assists customers by performing advanced analysis of various issues related to desktop computers, internet connectivity and the installation of hardware and software. 30% - Self-directed prioritizing and workload scheduling to achieve target outcomes and timelines. May serve as lead worker, assigning and monitoring the work of others. Provides oversight of student workers; trains and mentors less experienced staff. Manages whole or portions of IT projects and collaborates with respective groups. Coordinate and perform administrative functions for direct supervisor in support of team activities and functions. Works with sensitive and confidential information. Knowledge of and adherence to MCCCD & GCC IT policies and procedures. 20% Installs, modifies, and makes repairs to new and existing computer hardware and software systems. Ability to work on various device operating system, i.e., MS Windows, Apple MacOS, iOS, Chromebooks, and Android. Creates, monitors, and completes IT support logs and service desk tickets. Participate in the distribution and installation and updating of hardware across the GCC campus 10% - Provides technical or operational training. Assists in the planning, managing, and implementation of computer information systems and software. Modifies and updates processes, procedures, and standards. Researches industry standards, trends, best practices and emerging technologies. 10% - Other duties as assigned Minimum Qualifications Bachelor's Degree from a regionally accredited institution in information technology or directly related field, and two years providing technology support work involving computer hardware, software and applications. OR An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Two (2) or more years of experience working with computers, IT peripheral equipment and/or networking. B. Experience with some or all of the following operating systems, MS Windows, MacOS, Linux, Chrome OS, iOS, and/or Android C. Two (2) or more years of experience supporting MS Windows, MacOS, Chrome OS, iOS, or Android OS D. One (1) or more years of experience managing, implementing, or planning IT projects E. Two (2) or more years of experience working with a support services ticketing system F. Two (2) or more years of experience working in a customer focused environment Special Working Conditions Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements Travel to campus during interview/selection process will be at candidate's own expense Will be required to travel or be assigned to all MCCCD locations May require numerous evenings or weekends May require prolonged periods of viewing a computer screen May be required to lift or carry up to #25 lbs How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review Wednesday, 11/06/24 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320746&PostingSeq=1 jeid-f1f2782ed910bd43b75d2327c54d0ae4