Manager Loss Prevention - Kerrville, TX

Job Summary

The Loss Prevention Manager is responsible for developing and implementing comprehensive loss prevention strategies that safeguard company assets, reduce shrinkage, and enhance operational efficiency. Manages the Loss Prevention team and operations, inclusive of loss prevention policies and procedures, physical security systems, and long-term process improvement projects and initiatives. Evaluates and creates innovative solutions to anticipate future risks by analyzing trends, identifying opportunities for improvement, and aligning loss prevention initiatives with long-term business goals. Collaborates with cross-functional teams to ensure the integration of loss prevention measures into the overall business strategy, driving continuous improvement while maintaining a balance between risk mitigation and operational objectives.

WHAT YOU WILL BE DOING:

• Manages day-to-day operations and provides overall leadership, direction and evaluation of the Loss Prevention team. Evaluates policies and procedures and makes timely recommendations to meet business needs.
• Strategically develops future action plans focusing on continuous process improvement, while leveraging technology to stay ahead of emerging threats.
• Oversees loss prevention investigations, including confidential and/or anonymous calls, suspicious social media activity, cash/inventory shortages and loss prevention policy violations. Researches and/or validates team's findings on investigations and conducts investigation interviews as needed. Responsible for quality control of documentation to support Company's Prosecution guidelines.
• Manages and performs site audits and/or visits to identify potential problem areas, validate internal controls and maintain strong relationships with personnel. Evaluates functionality of security protocols, conducts onsite internal control spot checks, documents results and reports finding for review, and addresses issues and/or potential areas of concern.
• Directs the installation of store alarms, badge access, cameras, and training of the corporate physical security and CCTV monitoring program.
• Utilizes reporting and analysis to recommend course of action when identifying losses or violations of regulations or James Avery policies and procedures, including but not limited to: inventory adjustment and cycle count results, retail audit scorecards, unusual gift card activity, returns, metal balancing discrepancies, and loss prevention incident reports.
• Develops and disseminates important and actionable reporting on internal/external fraud trends (e-commerce, social media, and product infringement).
• Responsible for ensuring loss prevention awareness, processes, and best practices are in place and training is timely and effective.
• Leads and represents company in legal proceedings related to, but not limited to the theft of cash, merchandise or other property.
• In accordance with establish Company procedures, works with local law enforcement authorities and prosecuting attorneys to recover merchandise stolen from the company by means of physical recovery and restitution.
• Develops loss prevention budget recommendations to support overall Risk Management Department initiatives.
• Assists in preparation of emergency management and contingency planning.

WHAT IS REQUIRED:

• Bachelor's Degree in a relevant field or equivalent combination of education and/or experience.
• 6 years of loss prevention experience in a manufacturing, retail or similar work environment.
• 3 years of leadership, training or supervisory experience.
• Thorough knowledge of investigation methods and investigative legal proceedings & processes including all relevant state and federal employment laws.
• Strategic leadership, data-driven decision-making, and the ability to influence organizational change.
• Demonstrated ability to develop training programs.
• Excellent verbal and written communication and diverse interpersonal skills.
• Ability to work effectively under pressure while maintaining a high degree of accuracy and strong attention to detail.
• Demonstrated ability to prioritize and multi-task effectively in a fast paced environment to meet established deadlines and discern critical business needs.
• Advanced proficiency with MS Office such as Word, PowerPoint, Outlook and Excel primarily with spreadsheet design, linking, data sorting, basic formulas (Average, sum, Min/Max); advanced formulas (if/then); charts and graphs, etc.
• Ability to travel to various work locations with occasional overnight stays.

PREFERRED QUALIFICATIONS:

• CCTV and Incident Tracking experience.