11-001 - Database Administrator- SC/Carson Divisional Headquarters (DHQ)

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Database Administrator will support the on-going use of the Southern California Division (SC) WellSky Community Services database system. The Administrator will address required licensing, tailor input screens and custom reports to the needs of Divisional Headquarters (DHQ), Corps, and program leadership. They will provide training and immediate technical support for all WellSky users within the Southern California Division. This will encompass analysis of service impact and creating dashboards of success markers to inform decision-making and provide a data-based case for support for our funders.

They will provide group and individual training, user-consultation, data integrity checks and resolutions, analysis of the needs and provision of training, and support for implementation of state-wide initiatives including outcome measurements for all of our social service programs. This position will also be the liaison to assist in synchronizing required data-sharing between our programs and each of our different state's HMIS systems.

Essential Functions

Division-Wide System Oversight

• Support the mission, purposes, and goals of The Salvation Army through the implementation and usage of WellSky and HMIS database software.
• Guide system development by recommending internal SC WellSky policies that respond to agency needs and to state, federal and other funding mandates.
• Ensure user licensing and compliance with state and federal guidelines.
• Coordinate SC data gathering, analysis and reporting among Corps and Divisions as needed for funding agents, including The Salvation Army's National Statistical System stats for outcome evaluation.
• Participate in Territorial/National WellSky meetings, steering committees and related sub-committees as assigned.
• Attend to the integration of Pathway of Hope and other SC program workflows.

Staff Training

• Create/update training videos and desk guides as changes occur for end users
• Host monthly virtual trainings on various topics to help increase user knowledge and skills to capture accurate service data and reduce amounts of errors
• Provide in-person and virtual trainings for new and current users throughout the division (individuals and groups)
• Work with end users to enhance SC's database effectiveness through utilization review, data evaluation and coordination of input from users, management and divisional leadership.
• Use strong people-skills to provide customer service to new and current users.
• Design training to address identified needs and provide training as indicated.
• Assist with dissemination of information on available training opportunities.
• Promote the use of WellSky and reporting accountability in the SC Division.

Needs Analysis

• Assess system and training needs of social services personnel in corps/units through interaction, periodic surveys, and other assessment tools.
• Attempt to improve system functioning as needs are identified. Work through approval channels at Territorial Headquarters.
• Participate as part of the SC Pathway of Hope implementation.
• Support the SC Divisional Social Services Dept. with troubleshooting SC's and statistical discrepancies.
• Provide consultation to units and to other divisions and Territorial Headquarters as requested regarding social services workflow and software solutions.

Application Design and Report Writing

• Be responsible for implementing administrative setups and changes for the database.
• Gather information for tailoring modules, assessments, sub-assessments, work sheets, pick lists, and reports to meet The Salvation Army's changing needs.
• Provide support through training and consultation on the implementation and continuous quality improvement of new reporting tools.
• Write custom reports for identified reporting needs within WellSky.
• Learn and become proficient in the use of WellSky reporting tools (SAP BusinessObjects)
• Assume responsibility for training and supporting leaders in creating reports for their services.
• Create reports for identified needs of The Salvation Army programs, particularly for fundraising asks and proposals

Working Conditions

Must be able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Must be able to lift to 25 lbs.

Minimum Qualifications

• Computer systems degree expected or equivalent experience
• 2 years of professional experience working with databases and data management demonstrated effectiveness in staff training expected.
• Experience with Homeless Management Information Systems (HMIS) and Service Point/WellSky software preferred.

Skills, Knowledge & Abilities

• Computer proficiency and expertise in computer system utilization, including end user and system operations details
• Excellent oral and written communication and follow-through.
• Ability to analyze and synthesize data and prepare reports.
• Strong people skills with a customer service mindset.
• Capacity to multi-task well.
• Detail-oriented and clear-thinker.
• Self-directed and ability to work independently on projects.
• Compliance with criminal background investigation protocol.
• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Understand and adhere to professional boundaries of the organization.

Bachelors (preferred)

Experience with Homeless Management Information Systems (HMIS) and Service Point/WellSky software preferred. (required)
2 years of professional experience working with databases and data management demonstrated effectiveness in staff training expected. (required)
Computer systems degree expected or equivalent experience (preferred)