Principal Software Engineer, Site Reliability Engineering (SRE)

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Job Details

Site Reliability Engineering (SRE) is a unique blend of software and systems engineering that focuses on building and maintaining large-scale, fault-tolerant systems. The primary goal of SRE is to ensure that both internal and external systems are reliable, have optimal uptime, and continuously improve. A significant portion of SRE work involves optimizing existing systems, developing infrastructure, and automating tasks to streamline operations. Those working in SRE roles at Salesforce are presented with the opportunity to tackle the challenges of scale specific to the company, leveraging their coding skills, knowledge of algorithms, complexity analysis, and expertise in large-scale system design.

You will work with product teams to deploy customer facing and supporting software across a multi substrate engineering platform that collectively ships hundreds of features to production for tens of millions of users across all industries every day. You will need deep experience with concurrency, large scale systems, proficiency with solving real-world data management challenges, a strong understanding of how to craft solutions that are highly available, and a proven ability to design, develop, and optimize the core back-end systems.

What you'll be doing:

• As part of a specialist unit focused on availability and resilience, you will embed with delivery teams, acting in a lead capacity, creating bandwidth and prioritizing a focus on corrective and proactive availability measures.

• You will be contributing to designing, developing, debugging, and operating resilient applications and platforms deployed across distributed systems that run across thousands of compute nodes in multiple data centers.

• You will champion resiliency best practices; Observability tool integration, horizontal/vertical sizing & auto-scaling, release rollback & recovery workflows, integration tests and validation procedures for applications running on self host infra as well as public cloud platforms such as AWS, GCP, Azure & Alibaba

• Up to 50% development using object oriented programming languages

• Using and contributing to open source technology (Spinnaker, Zookeeper, etc.)

• Developing / leveraging Infrastructure-as-Code using Terraform.

• Building / integrating with API's and microservices deployed on containerization frameworks such as Kubernetes, Docker, Mesos etc

• Resolving complex technical issues and driving innovations that improve system availability, resilience, and performance

• You have experience balancing live runtime management, feature delivery, and retirement of technical debt

• Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available

Required Skills:

• A related technical degree required, (masters preferred)

• 15+ years of hands on software development experience

• 5+ year in a Tech Lead, Principal or Architect capacity

• Ability to reverse engineer solutions via independent code and architecture review, envision, define and then contribute to delivery of availability improvement refactoring projects

• Mastery of one or more object oriented delivery with languages such as Java, Golang, APEX, Python.

• Deep experience working with core web technologies: HTTP, JSON, REST, XML

• Proficiency with databases including Oracle or other relational and/or NoSQL solutions

• Experience owning and operating multiple instances of a critical service

• Running critical infrastructure services; monitoring, alerting, logging, tracing and reporting

• Subject matter expertise on Service ownership best practices, SLO/I/A definition, driving proactive operational awareness and experience with Incident / Problem management

• Thorough knowledge of Agile development methodology with experience in both Test / Behavioral Driven Development practices

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