Service Coordinator | Active Consulting

Benchmark Human Services has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, work, and in the community through residential, employment, crisis response, recovery, behavioral, children's services, and day services. Our Active Consulting program in Arkansas is currently recruiting for a Service Coordinator to provide direct services and support to agency providers, caregivers and family members in serving persons with Intellectual and Developmental Disabilities (IDD) and/or mental health diagnoses in crisis or at risk of inpatient placement, involvement with law enforcement, potential harm to themselves or others, or loss of residential/home placement due to severe behavioral and/or psychiatric related issues.

In 2025, Benchmark Human Services celebrates 65 Years of Stories! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.

BENEFITS:

• Health, dental, and vision insurance.
• Life insurance.
• Mileage reimbursement.
• Tuition reimbursement.
• Paid Time Off and Sick Time Pay.
• Flexible Spending Account (FSA).
• Advancement opportunities.
• 401k with company match.
• Employee discounts with various vendors.

GENERAL RESPONSIBILITIES:

The Service Coordinator will also provide education and training to provider agency personnel, caregivers and family members in support of the individual's treatment and care. They must be willing to provide clinical and operational support to identified staff under the direction and supervision of an independently licensed professional.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provide in person and remote training to provider members and staff, including Direct Support Professionals (DSPs), caregivers, family members and other community providers.
• Complete all documentation of services provided per policy.
• Provide clinical recommendations and training to participating providers.
• Provide direct monitoring, assessment, intervention, and training on behavioral support plans, safety plans, mental health treatment plans, proactive strategies, precipitants, staff interventions, replacement behaviors under the supervision of an independently licensed mental health professional or BCBA.
• Maintain system for collecting, recording, maintaining and reporting program specific information including key performance indicators.
• Assist in completion of mental health or functional behavior assessments under the supervision of an independently licensed mental health professional or BCBA.
• Develop and implement mental health treatment, behavior support, and safety plans in areas of competency under the supervision of an independently licensed mental health professional or BCBA.
• Establish and maintain effective communication strategies with Team members
• Assist with modifying mental health treatment and behavior support plans as necessary.
• Attend all agency, departmental, and client specific meetings as directed.
• Assist in transport of individuals according to Benchmark Policy.
• Review incident reports and incidents of physical intervention in coordination with Program Director and Compliance.
• Assist Active Consulting Team members in case management functions and discharge planning.
• Must report any suspected abuse, neglect or exploitation to Program Director and appropriate state authorities according to state rules and regulations.
• Comply with all organizational safety standards to assure the health and safety of all individuals.
• Must be willing to flex schedule accordingly, i.e., on-call, work evenings and weekends, to provide services, supports, and treatment to individuals as required.
• Other duties as assigned.

QUALIFICATIONS:

Minimum:

• In a graduate program pursuing a master's degree in a field related to applied behavior analysis, social work, or clinical counseling
• At least two years' experience with behavior supports evaluation and services for people with intellectual and developmental disabilities or complex behavioral needs
• Trained in crisis de-escalation methodology
• Valid CPR and First Aid Certification
• Valid Driver's License and auto insurance
• Must be computer literate
• Must be experienced and competent in profession and maintain any applicable training, license and/or certification.

Preferred:

• Minimum of four years' experience working with individuals with intellectual and/or developmental disabilities and/or mental health diagnoses who are in crisis
• Working knowledge of the Arkansas DHS service system

We'd love to see your application! Apply online today at www.BenchmarkHS.com/Careers.

Benchmark Human Services is an EOE/AAP Employer. Veterans, women, and individuals with disabilities are encouraged to apply.

Benchmark has provided services for 65 years. Learn more about our 65th anniversary celebration: 65 Years of Stories.

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