BUSINESS SUPPORT SPECIALIST I #00025143

Registrar's Office

Position Overview: The Business Support Specialist I plays a vital role within the Registrar's Office and serves as the first point of contact for students, faculty, and community members. This position requires a comprehensive understanding of university policies, excellent communication skills, and the ability to assist customers effectively.

Key Responsibilities:

• Customer Service: Provide accurate information regarding Registrar's policies, procedures, and university regulations to students and the community both in person and over the phone
• Student System Navigation: Assist students with inquiries related to the student system, Joe'SS, ensuring they can efficiently access their information
• Request Processing: Handle and process certification letter requests, name changes, address updates, and Change of Major forms
• Advisor Coordination: Coordinate the collection and distribution of advisor reports for various departments
• Administrative Support: Sort and distribute office mail, file documents, and manage imaging of student records
• Front Desk Operations: Accept and process various forms submitted at the front counter while ensuring compliance with university policies
• FERPA Compliance: Understand and apply the principles of FERPA in handling student records and information
• Additional Duties: Undertake other related tasks as assigned to support the Registrar's Office and enhance operational efficiency

Qualifications:

• Knowledge of university policies and procedures
• Strong communication and interpersonal skills
• Proficiency in navigating student information systems
• Detail-oriented with strong organizational skills
• Ability to work collaboratively in a team environment

Working Conditions: This position will require interaction with a diverse population and may involve working in a busy office setting

High School Diploma or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

• Office experience and experience in higher education and PeopleSoft Student Records is preferred
• A great personality, willing to learn attitude and a flare for helping is necessary for this position
• Candidates should have a working knowledge of the educational system and be a quick learner with regard to the software used. Candidates should be able to complete work with minimal directions and will be required to abide by University and campus policies
• This position will require some weekend hours

The anticipated hiring range for this position has been established as $15.00-$16.02 hourly.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 6
University Title: BUSINESS SUPPORT SPECIALIST I
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 573-341-4241.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.