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Product Support Engineer - Chiller

LG Electronics USA
parental leave, paid time off, 401(k)
United States, Georgia, Alpharetta
4300 North Point Parkway (Show on map)
Apr 30, 2025
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: As the Product Support Engineer for chillers, you will manage and support the chiller product line, which includes scroll, screw and centrifugal chillers, to ensure that key engineering team initiatives are met in the following areas: Product Support and Application: Identify strategic product needs and requirements to feed Product Management. Develop application scenarios and requirements to support the business/technical case with Product Management. Provide technical review for new/existing products and materials. Review product design against product requirements. Develop competitive product and application strategies. Create, edit and/or review catalogs, brochures, submittals, guide specifications, installation manuals, operation manuals, engineering manuals, product presentations, etc. Support product compliance and code application. DOE, AHRI, UL, building code, and other requirement considerations. Product Applications and Knowledge Transfer: Support proper hot water and chilled water product applications and knowledge transfer to the field through creating applications materials and providing product/applications training to LG sales teams and LG reps. Work with sales and LG reps on specific applications challenges. Support/collaborate with operations team to ensure escalated aftermarket support. Industry and Market: Keep track of industry developments, competitive products, and overall industry movement to ensure alignment of product and application strategy. Be aware of developments in standards committees to ensure LG can meet coming code changes. Continued discussion with sales team and reps to keep up with market developments and gather information to further develop competitive product and application strategies. Track regulatory developments and influence testing and certification standard developments that affect product categories. Qualifications: Bachelor of Science in Mechanical Engineering, Electrical Engineering or equivalent. Minimum 2 years' experience in US commercial chilled water industry, or relevant commercial HVAC experience. Experience in the following would be a plus: HVAC chilled water systems, facilities engineering, data centers, hydronics, piping and wiring schematics, Technical product applications support. Successful history of interaction with factory R&D teams. Knowledge of heat pump systems a plus. Experience as Applications Engineer or other related experience such as Consulting Engineer, Contracting, New Equipment or Service Sales, or Product Management. Recruiting Range $99,000 - $108,000 USD Benefits Offered Full-Time Employees: No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role). Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. Group Rate Life and Disability Insurance. Benefits Offered Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies. Privacy Notice to California Applicants At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.