Customer Success Manager

Kapco, Inc.
United States, Wisconsin, Grafton
983 Badger Circle (Show on map)
Nov 05, 2024
Description Hummel in Grafton, WI is looking to add a Customer Success Manager to their growing team! The ideal candidate will be customer focused, detail orientated and attention to detail. If you're interested in being part of a growing team in the Apparel industry, this could be a great opportunity for you! Customer Success Manager - Hummel Grafton, WI If you have an eye for detail, a drive to succeed, with a passion for the apparel industry, this could be the right opportunity for you. Hummel is adding a full time Customer Success Manager to their growing team in Grafton, WI. Responsibilities: Ensure Hummel Pro Clients receive the highest level of customer service Oversee day to day communication with Hummel Pro NA Clubs Assist in Social Media strategy, activations and account posts Understand and execute company directives to align with overall marketing strategies Support in day-to-day budget planning and revenue goals per account Manage product orders, order fulfillment, and sales tracking Manage logistics platform and communicate tracking details to all accounts Assist in B2B tracking, promo spends, and contract triggers Product knowledge around Hummel custom, stock and lifestyle ranges General understanding of size ranges and garment knowledge Build club specific proposals for partnership pitches Qualifications Strong customer service skills with a background in retail, customer service or marketing Strong organizational and problem solving skills Creative eye with an attention to detail Proficient in Microsoft Excel and Canva Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)