Contracting & Vendor Management Director (Remote)

LOCATION: Remote - this is a home based, virtual position that operates within the hours of 8:30am-5:00pm on US Eastern Standard Time. Vaya Health welcomes applications from NC, SC, GA, TN, VA, MD, and FL.

GENERAL STATEMENT OF JOB

The Contracting & Vendor Management Director (Director) will oversee the Contracts Team, manage the entire contract process, collaborate with Vaya Health's in-house attorneys relating to the Contracts Team's responsibilities and develop and administer Vaya's new vendor management program. The primary goal of our Contracts Team's and vendor management program is to create efficiencies, drive service excellence, mitigate risks, and gain increased value from our designated providers and vendors, including subcontractors.

The Director will be responsible for (1) managing the development, negotiation, execution, organization, storage, tracking, and reporting of all Vaya Health contracts, (2) working with internally-designated points of contact to manage provider, vendor, and subcontractor relationships, (3) managing the onboarding, training, monitoring, and assessment of vendors and subcontractors within the electronic contracts lifecycle management platform, (4) overseeing the workflow of contract requests within an electronic contracts lifecycle management platform, (5) providing customer service to, and maintaining open lines of communication with, other Vaya Health departments, and (6) supporting other Legal Department operations, as needed.

ESSENTIAL JOB FUNCTIONS

Contracts Lifecycle Management:

• Oversee the training, utilization, and maintenance of Vaya's electronic contracts lifecycle management platform (CLM platform) and vendor relationship management application
• Manage organization, storage, and archiving of all Vaya Health contracts existing in paper form in compliance with records retention requirements
• Utilizing Vaya's CLM platform, manage the contracts process, including the complete contracts request workflow; drafting, negotiation and execution of contracts; organization and maintenance of a secure contracts repository that ensures compliance with record retention requirements; distribution of contracts; coordination and tracking of executed contracts; monitoring vendor risk and application of risk mitigation strategies; tracking vendor performance, contract breaches, service level agreements, data security assurances (SOC2/HITRUST), and other compliance requirements for designated vendor and subcontractor contracts
• Develop and monitor efficiencies in the CLM platform for internal users, including the initiator, Contracts Team, and end user
• Using artificial intelligence, create, manage, and update a clause library in the CLM platform
• Oversee the training of staff on contract workflow processes and CLM platform
• Liaise with and maintain professional working relationships with internal business teams and a subset of existing and prospective vendors, including with the CLM vendor
• Report on the content and status of contracts, including development and preparation of periodic reports for Executive Leadership, the Board of Directors, and NCDHHS
• Assist the Legal Team in developing, updating, and maintaining templates for contracts, notices, and letters
• Supervise Contracts Managers and Contracts administrative support in performance of job functions
• Work with the Vaya Finance Department to approve invoices and ensure timely and accurate payment

Vendor Oversight:

• Oversee the maintenance of vendor management records in the electronic vendor relationship platform
• Develop and administer evaluation methodologies for vendors
• Support other business teams with the onboarding and oversight of vendors, as needed
• Assess and report on vendor performance and risk in key areas
• Draft noncompliance notifications to vendors, including subcontractors
• Conduct, or support internal points of contact with conducting, prior assessments and reviews with prospective subcontractors
• Assist internal points of contact with the development of, update of, maintenance of, tracking on, and reporting on an oversight delegation plan for delegated activities for each subcontractor
• Participate in committees providing oversight over a subset of vendors

Procurement and Documentation:

• Work with Legal Team or business teams in preparing and managing procurement requests for application related to public purchasing and procurement requirements, when requested
• As requested by the General Counsel, Sr. Associate General Counsel, or their designee(s), develop staff, provider, and vendor (including subcontractors) trainings, education, and written guidance on contracting matters affecting the organization
• Assist the Sr. Associate General Counsel in reviewing, updating, and managing Vaya Health vendor management program policy, procedures, templates, forms, training plan, performance indicator metrics, contracting risk management strategies, and other measurements
• Develop and review other Vaya Health policies, procedures, forms, and templates to ensure compliance with applicable laws, rules, and regulations and to minimize potential risks and liabilities for the organization

Other Duties as Assigned

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KNOWLEDGE, SKILL & ABILITIES

• Maintain working knowledge of federal and state laws, rules, regulations, court decisions, policy guidance, accreditation standards, and other legal authorities affecting the management of contracts for the organization
• Attention to detail, exceptional organizational, interpersonal, and writing skills, good judgment, and discretion on all aspects of work
• Dynamic individual and strong team player who understands the position, respects boundaries, welcomes collaboration, searches for compromise, remains respectful, maintains a positive attitude, and demonstrates the ability to work harmoniously with a diverse workforce
• Solution-focused and committed to self-accountability
• Problem solving, negotiation, arbitration and conflict resolution skills are essential. A high level of diplomacy is required to effectively negotiate contracts.
• Ability to maintain effective working relationships; to work objectively and impartially with individuals representing various departments, third-parties, issues, or views; and to provide practical, thorough, and creative solutions to work tasks
• Demonstrated ability to supervise
• Flexible worker who readily accepts assigned tasks, manages unfamiliar situations, and searches for every opportunity to help the team
• Effective communicator who respects others' ideas and practices active listening to solve problems, improve processes and retain information such as instructions, procedures, and expectations
• Excellent time management skills, including the ability to manage competing priorities and to complete tasks in a timely and accurate manner
• Highly productive and motivated individual who takes pride in a job well done
• Ability to maintain the confidentiality of sensitive information in accordance with applicable laws, policies, and rules
• Ability to learn, interpret independently, and apply a variety of complex policies and procedures
• Knowledge and advanced proficiency in Adobe and Microsoft Office 365 products (Word, Excel, Outlook, PowerPoint, Teams, Visio, etc.).
• Familiarity with DocuSign, SharePoint, and Navex Global ((PolicyTech, Ethics Point) software products a plus
• Willingness to travel as needed

QUALIFICATIONS & EDUCATION REQUIREMENTS

Master's degree in Public Administration or Business Administration. Juris Doctorate from an ABA accredited law school preferred (license is not required).

• Six (6) years of related work experience required
• Contracts management, vendor management, and/or procurement experience strongly preferred
• At least one year of supervisory experience strongly preferred
• Experience within an LME/MCO, the healthcare industry, an insurance company, or legal firm preferred

Preferred licensure/certification:

• Licensure as an attorney in good standing in a state is preferred, but not required.

PHYSICAL REQUIREMENTS

• Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
• Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists, and fingers.
• Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
• Mental concentration is required in all aspects of work.

RESIDENCY REQUIREMENT: Must live in NC, SC, GA, TN, VA, MD, or FL for this role.

SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.

DEADLINE FOR APPLICATION: Open Until Filled

APPLY: Vaya Health accepts online applications in our Career Center, please visit https://www.vayahealth.com/about/careers/.

Vaya Health is an equal opportunity employer.