Collections Representative

Terracon Consultants, Inc.
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Kansas, Olathe
Nov 06, 2024
Job Description General Responsibilities: Responsible for coordinating the accurate and timely collections for an engineering consulting firm. Essential Roles and Responsibilities: Under immediate supervision, performs administrative tasks to support collections department. Create and follow-up on client demand letters to assist in collection activities. Submit client accounts to third party agency vendors as directed. Process bankruptcy notifications and follow-up on bankruptcy cases until resolved. Proactively escalate cases involving slow-paying or non-paying customers, while simultaneously recommending potential strategies for the next course of action to mitigate financial risks and maintain the company's fiscal health. Manage/distribute department's daily incoming mail. Maintain and document all interactions taking place during collection efforts and follow-up on delinquent accounts in a timely manner. Monitor Collections e-mail inbox, responding to all questions and inquires within 2 business days. Support the company's quality management programs by providing effective customer service to internal and external customers. Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management. Maintain quality standards on all projects. Perform other various duties assigned by Supervisor. Requirements: High School diploma or equivalent. Minimum 2 year related experience. Valid driver's license with acceptable violation history. About Terracon Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 6,000 curious minds focused on solving engineering and technical challenges from more than 175 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs. EEO Statement Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.