Banquet Captain

Aparium Hotel Group
$10.75
United States, Michigan, Birmingham
Nov 24, 2024
Combining luxury with Avant-Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place. THE ROLE The Banquet Captain reports directly to the Food & Beverage Manager, while providing some insight to the Food & Beverage Director. It is critical the person in this position is tactical and strategic; if you only prefer to "see the forest" and not "plant the trees," then this is not a role for you. All leaders of Aparium are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general. As the Banquet Captain, you will assist in leading the Banquet Team to execute our clients' vision at all banquet, catering, specialty events, and activations, both in meeting spaces and Hospitality Suites. The Banquet Captain is expected to lead by example while spending much of the day engaging with your associates and guests before, during, and after services. We encourage our leaders to inspire and challenge each other to be their best. A large degree of self-motivation is needed to drive the department, while collaborating with the Culinary Team to execute your events at a high level. As a leader within Aparium Hotel Group, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded - no egos are allowed. WHAT YOU WILL DO Responsible for maintaining a strong guest and VIP relationship and ensuring all requests are communicated to staff Assist in managing inventory, control breakage/loss reduction of china, glass and silver related to restaurant services. Inspect and oversee the cleanliness and maintenance of all restaurant space, public areas, and service areas Maintain regular communication with the F&B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation Assists in other F&B departments as needed HOW YOU WILL LEAD Offer direct support for your team through coaching, counseling, gentle correction, and constructive feedback Collaborate effectively with all hotel departments including Sales, Culinary, Food & Beverage, and Hotel Operations to provide an exemplary guest experience Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community Become a subject matter expert in Restaurant service, as well as understanding the history of the cuisine most closely related to the hotel food & beverage concept(s), effectively guiding others in their personal search with a gentle hand, never admonishing their lack of knowledge Demonstrates business acumen by ensuring that initiatives align with operational goals and budgets; shows passion to further develop this skillset WHAT YOU WILL NEED Passion for the People, Place and Culture of our community, love of Events and Guest Service also required Minimum of five (5) years' experience in Banquet/F&B Service, with at least two (2) years' experience in a leadership role Must be proficient in Word, Excel and other applicable computer systems Ability to obtain and/or maintain Alcohol Awareness certification (TiPS) and Food Handlers Certification (ServSafe) within 30-days of hire Thorough understanding of all food & beverage items offered, including ingredients, methods of preparation and proper service. Intermediate knowledge of wines and spirits Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays Fluency in English both verbally and non-verbally Ability to stand and walk for extended periods of time; push, pull, lift up to 50 lbs