2024-2025 - External Programs Engineering and Computing, Student Program Assistant

Florida International University is classified by Carnegie as a R1: Doctoral Universities - Highest Research Activity and recognized as a Carnegie engaged university. It is a public research university with colleges and schools that offers 196 bachelor's, master's and doctoral programs in fields such as engineering, computer science, international relations, architecture, law and medicine. As one of South Florida's anchor institutions, FIU contributes almost $9 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded more than 220,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIU@I-75, and the Miami Beach Urban Studios. FIU's Medina Aquarius Program houses the Aquarius Reef Base, a unique underwater research facility in the Florida Keys. FIU also supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA and more than 400 student-athletes participating in 18 sports. For more information about FIU, visit http://www.fiu.edu/.

The Office of Distance Education within the External Programs Engineering and Computing Department is seeking a student to join their team of professionals . This position will assist with all aspects of the execution and operation of a college-wide distance education system. This position will also assist the department with day-to-day operations and administrative functions of the unit.

Duties will include:

• Monitoring and recording class lectures and web conferences using course capturing systems and software.
• Maintaining quality control standards and correcting issues.
• Providing customer service for students, faculty and staff including: emails, answering phones, in-person and classroom support.
• Demonstrating and consulting faculty on best practices for lecture capture and course delivery.
• Ensuring that issues are logged and reported immediately to the appropriate department.
• Performing basic troubleshooting and testing of AV equipment and related technologies.
• Assisting with proctoring of exams in compliance with FIU's testing policies.
• Updating course pages on Canvas, department website and calendars, scheduling systems, and social media pages.
• Maintaining of department inventory, work area, procedure manuals, and classrooms.
• Researches new technologies and best practices to enhance instructional design and delivery.
• Collaborates with other university departments serving faculty and students on programs and services that will effectively meet needs.
• Assists with basic photo and video editing.

Hours of operation vary between 7 a.m. - 11 p.m. depending on department needs. Must be able to work flexible schedule, including evenings and some weekends at the Engineering Center and other FIU Campuses.

Federal Work Study

• Strong interpersonal, verbal and written communication skills.
• Available to work flexible schedule at the Engineering Center and other FIU campuses.
• Ability to work efficiently as a team or independently and be able to learn in a fast-paced environment.
• Detail oriented; excellent communication and organizational skills.
• Ability to provide superior customer service in a personable and courteous manner.
• Basic IT or audiovisual knowledge, previous troubleshooting experience or helpdesk support.
• Ability to analyze and troubleshoot various situations and respond accordingly.
• Knowledge in Microsoft Office Suite and Sharepoint; Canvas, Mediasite, and WordPress CMS.

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

Hours will vary based on class schedule and needs of the department.

$12.00/Hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Background check and fingerprinting is required if the job includes any of the following:

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.