End User Support Technician

Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations.

Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
• Provide support in responding to system user requests for assistance.
• Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
• Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs.
• Assist in administering all computer platforms as directed and assist in resolving any operations problems.
• Support the agency Local Area Network (LAN) Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.

• In lieu of degree, relevant experience is applicable
• Must be a U.S. Citizen
• Must possess an active DOE L/Q or DOD TS Clearance or have the ability to obtain this level of clearance and maintain it throughout the life of the contract.
• Must possess a High School Diploma and at least two (2) years of related experience.
• General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.