Manager Quality - Service

As a Manager Quality your goal is to provide leadership as well as the tools to continuously improve quality within the commercial service business. You'll function as a change agent in moving quality processes & initiatives forward. You'll also establish, manage and implement quality initiatives, systems & measures by driving the continued development of a quality culture.

You will do this by:

• Developing effective quality measurements and reporting results to leadership team and others across division at multiple locations both domestic and/or international
• Setting direction and measuring effectiveness of implemented systems
• Coordinating and executing quality duties across the location: quality improvements; leads warranty reduction project teams; system improvements; best practices quality initiatives; and training
• Managing quality system policies and procedures by administering and coordinating quality policies and practices designed to improve quality & reduce costs
• Coordinating the quality management system certification process
• Representing Briggs & Stratton's quality interests for the location with suppliers and customers; participating in customer feedback gathering and focuses to improve customer satisfaction
• Performing full range of managerial responsibilities which may include but not be limited to: interviewing, hiring, coaching and developing employees; planning, assigning and directing work; EEO/AA; performance management; department budget

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

You are the kind of person who is/has:

• process improvement oriented
• self motivated and ambitious
• able to handle competing priorities

Required Qualifications:

• Bachelors Degree in Engineering or related field OR equivalent education and experience
• At least seven years of quality, or related, professional experience
• Prior leadership and management experience
• Fluent in English and primary language used in area of responsibility and/or location

Preferred Qualifications:

• ASQ Quality Engineer, ASQ Quality Auditor, or Six Sigma Black Belt
• Experience with enterprise wide reporting systems, such as SAP and/or Teamcenter

Additional Knowledge & Skills:

• Thorough knowledge of quality practices and procedures including Quality Management System (QMS) and ISO requirements
• Excellent written, verbal, interpersonal and team oriented communication skills to effectively work with diverse groups of people
• Demonstrated success implementing large-scale improvements in complex and diverse environments both domestic and/or international
• Demonstrated project management and effective facilitation skills
• Comprehensive technical knowledge and background of quality and manufacturing processes
• Ability to exercise considerable judgment in guiding quality team in solving practical problems with a variety of concrete variables in situations where there may/may not be standardization
• Excellent planning, organizational, problem solving and decision making skills

Travel Required:

• % of Travel: up to 10%
• How often: as needed
• Where: domestic

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location:

• Menomonee Falls, WI (hybrid eligible)