11-145 - Program Supervisor - SC/ Anaheim Emergency Shelter (AES)

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Program Supervisor (PS) will oversee housing case management and supervise a team of Housing Case Managers. The PS is responsible for maintaining the case management audit system current and ensure resident data is entered in a timely manner within our internal and external (HMIS) tracking systems. The PS will assist in the recruitment process of new hires for programming, will facilitate and/or coordinate new hire orientations and training. The PS leads housing case manager meetings and collaborates with the Site Manager in facilitating programming meetings.

The Program Supervisor will develop and supervise the Program Coordinator (PC) to ensure the specialized navigators are being supported and the recovery, employment and resource & activities models are effective and operating efficiently. They will also supervise the Clinician to ensure resident assessments and mental health issues are addressed promptly. The PS is supervised by and works closely with the Site Manager and works collaboratively with the Operations Supervisor to improve, maintain, and implement resident on-site services and ensure coordination of resident care.

Specific Duties

Develop and supervise Program Coordinator and Clinician

• Provide supervision to the Program Coordinator and Clinician and develop them for future succession/opportunities.
• Review effectiveness of models: Recovery, Employment, Resource & Activities.
• Ensure that Interns and Volunteers are being coached and meeting program expectations.

Oversee Housing Case Managers (HCM's)

• Provide supervision and facilitate bi-weekly meetings with HCM's (including Lead HCM)
• Facilitate and/or coordinate internal professional training.
• Maintain data on groups being facilitated on-site; oversee caseload tracking system to ensure it is current.
• Provide HCM guidance on maintaining their caseloads and keeping residents engaged.

Oversee Case Management Program Services

• Coordinate resident welfare services; review and approve documentation of case management services.
• Co-Facilitate bi-weekly programming meetings. Collaborate and communicate with Site Manager for coordination of resident services

Recruitment of Program staff (includes HCM's, Program Coordinator and Navigators)

• Assist in Program staff candidate selection, interviews, application processing and on-boarding.
• Support facilitation and/or coordination of new hire orientation and training for staff, interns, volunteers.
• Coach and develop programming staff.

Record Keeping

• Review resident files to ensure HCM's accurately maintain resident files, case notes, physical files, documentation.
• Provide monthly statistics on HCM caseload and outcomes.
• Assist with entering resident data into WellSky and/or HMIS and CES System.
• Practice consistent communication as it relates to residents; this includes keeping Site Manager informed of new resources, resident crisis, staff needs, challenges, successes.
• Create a weekly staff schedule to ensure adequate Program coverage 7 days a week.
• Track, record, and log staff call outs and other PTO in UKG timekeeping system; approve staff timesheets in UKG.

Miscellaneous Duties

• Meet with Operations Supervisor weekly to discuss resident exits, write ups and discuss strategies.
• Participate, coordinate and/or facilitate internal professional development training.
• Participate in AES "all" staff meetings and other relevant meetings and trainings. Deliver material as needed.
• Perform other assigned duties as directed.

Leadership Core Competencies

Analytical - Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.

Problem Solving - Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Teamwork - Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate's skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

Continuous Improvement/Organizational Effectiveness - Constantly look for ways to improve and promote quality, effectiveness, and efficiency at all operational levels.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs. Due to the nature of the facility, incumbent must be able to work outdoors, be around animals and feel comfortable walking outdoors on potentially uneven surfaces.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army's Christian mission are required for this position.
• BSW Required, MSW or related field (preferred).
• 1-3 years of experience with case management for homeless population.
• Minimum 1-year supervisory experience required.
• Strong knowledge of HMIS (preferred).
• Must be in good physical health and mental health, capable of meeting the demand of the position.
• Bilingual/Bi-literate English/Spanish preferred.

Skills, Knowledge & Abilities

• Driving Test and clean MVR check (Required).
• Must have ability to communicate effectively and remain positively engaged with colleagues, community members, residents, and staff.
• Able to function in a fast-paced, frequently changing environment and be adaptable.
• Must possess effective time management skills and be able to prioritize work and meet deadlines.
• Must model professionalism and keep OC Mission at the forefront when developing the team.
• Excellent verbal and written communication skills.
• Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.

Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email. (preferred)
Bilingual/Bi-literate English/Spanish (preferred)
Strong knowledge of HMIS (preferred)
Minimum 1-year supervisory experience required. (required)
1-3 years of experience with case management for homeless population. (required)