Medical Receptionist

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The Medical Reciptionist with the Children's Heart Institute in Leesburg supports the provider by providing caring, personalized, and efficient handling of patients, medical records, supply management and other duties as assigned. In addition, the medical receptionist provides appropriate feedback to the medical team, follow-up information to patients and correctly inputs data as required. Support in scheduling, checking patients in and out.

Essential functions include:

• Welcomes patients and visitors by greeting them, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments.
• Keeps patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment; reminding patients of their appointment the day before; registering and checking in patients in a timely manner; preparing necessary documents for the visit; notifying provider of patients' late arrival; rescheduling or moving late arriving patients when necessary.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining a clean and presentable front office and reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating patient demographics and insurance information in the electronic health records system.
• Maintains accurate financial records by updating patient financial information; recording and collecting patient charges; providing patients with receipts for payments.
• Encourages patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations.
• Understands and complies with OSHA and any other regulatory requirements.
• Maintains operations by following FOFHC policies and procedures.
• Assists in orientation of new personnel as directed.
• Quickly learns and effectively uses our electronic health records system, Allscripts
• Performs all other duties as trained and requested by provider and/or management.

Shift:

Full Time (40 hours)

Day Shift; 8:30am - 5:30pm; No weekend work required

Education:

High School Diploma or equivalent.

Licensure/Certification: N/A

Required Work Experience:

3-5 years of experience in front desk position in a medical office environment.

Knowledge, Skills and Abilities:

• Bilingual in Spanish and English is preferred
• Knowledgeable of Managed Care policies and procedures and is familiar with obtaining information from health plans and IPAs
• Excellent verbal, telephone and communication skills
• Experience working with Microsoft Office and possesses strong computer skills
• Must be able to operate general office and communication equipment, including personal computers, networks, copiers, fax machines, and software-based systems.
• Maintain a current CPR certification and use CPR skills if needed
• Can adjust to new environments easily and willing to learn new skills
• Can manage individual responsibilities with little or no direction
• Professional behavior and appearance
• Willing to work a flexible schedule
• Pays attention to detail and is quality focused
• Ability to use good judgment and seek appropriate resources in difficult or stressful situation

Join an amazing global healthcare organization!

Excellent compensation package!

*Benefits may differ from those offered through Johns Hopkins Health System

Salary Range: Minimum $18.00 per hour - Maximum $28.00 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

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