Vice President, Client Success - Breakthrough

DIVISION:

• Build and lead the Client Success team in engaging with Breakthrough clients including many leading Fortune 500 organizations.
• Build key account strategies to be employed by the team and engage in top-to-top meetings with enterprise-level clients. May personally participate in or negotiate strategic opportunities and stay engaged through implementation of products.
• Develops major goals to support broad functional objectives. Oversees setting targets for Client Success from the sales organization and uses data and technology to measure and monitor growth processes, identify issues, and enhance performance.
• Builds effective client engagement with recruiting, mentoring, and development programs for Director, Client Success team members.
• Provide regular and meaningful insights to Senior Leadership, Business Plan Owners and Marketing on market trends, product requirements and competition. Uses market and clients insights to collaborate with internal stakeholders to identify and suggest new features and/or products.
• Member of the Senior Leadership Team.
• Provide timely and accurate forecasts of revenue for implementations in process.
• Responsibility to continue to deliver distinguished value and service that differentiates the Breakthrough brand and is consistent with strategic growth goals.
• Continue and grow Breakthrough's strong client advocacy through client's willing to engage as references, share case studies and testimonials, and participate in industry conferences to share their experiences.
• Cultivate U.S. Venture's values while inspiring, empowering, recognizing, and guiding team members.
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

Required:

• Bachelor's degree with 15+ years of experience in supply chain, executive account management leadership, SaaS software delivery or Client relationship leadership roles.
• A self-starter who thrives in a fast-paced, high growth, rapidly changing environment.
• Exceptional interpersonal, written and presentation skills.
• Experience using Salesforce and strategic selling methodologies.
• Balances great ambition and drive with a high-level integrity and honesty
• Ability to coach and assist Client Delivery team members to present and communicate with all levels of the customer - Technical, Financial, Operational & Executive.
• Experience leading multi-product, enterprise level client relationships bringing actionable ideas to drive strategy.
• Moderate travel is needed, up to 30% of the time.
• Role based in Green Bay, WI, willing to assist with relocation upon request.

Preferred:

• Transportation or Supply Chain Experience

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residencyunless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with all federal, state, local Fair Chance laws including but not limited to Los Angeles County Fair Chance Ordinance, the California Fair Chance Act.

U.S. Venture is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.