Sr. A/R Collections Representative

Education/Experience/Skills

• 3-5 years of experience in a Collections Role
• Great communication skills (written and verbal)
• Problem solving and analytical skills
• Ability to train and mentor staff
• Effective time management and organizational skills
• Proficient in MS Word and Excel
• Ability to work in a fast-paced environment
• Hours of operation 8:00 - 5:00

Job Duties & Responsibilities:

• Manage a portfolio of 1,000 - 1,500 active accounts
• Reduce the aged receivables for your portfolio
• Navigate 3rd party business to business payment platforms for billing issues and payment updates
• Determine accounts that are uncollectable, recommending they be placed with an outside collection agency
• Work with sales and clients on issues such as pricing discrepancies, claims issues, and client questions
• Run daily, weekly, and monthly reports for management
• Answer inbound calls daily and respond to A/R incoming emails
• Process customers credit card and e-check payments
• Ensure customer service by understanding and exceeding client expectations
• Lead a team towards common metrics and goals

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Compensation