Customer Service Representative

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

• Group Insurance (including health, life, disability, dental, and travel insurance)
• Paid maternity/paternity leave and educational reimbursement
• Immediately vested 401k with company match
• Supplier discounts on various products
• Regular full-time position
• Participatory management

• Expedite orders through manufacturing process from order entry to shipment of finished goods; includes but is not limited to issuing pull-ups, change orders, deviation requests, inventories, invoices, deductions and bill-not-shipped authorizations.
• Analyze customer requirements and assist sales and manufacturing to develop and maintain customer specific inventory management programs; may involve developing and maintaining customer-specific reports. Assist sales with customer training and orientation, and as deemed appropriate, join customer visits.
• Perform accurate order entry, schedule shipments.
• Initiate and document customer complaints, prepare paperwork for processing returned goods and communicate return procedure to customer, follow-up with plant and customer to ensure material is credited, reworked and re-shipped.
• Maintain effective customer relations.
• Crosstrain within Customer Service to become fully functional on the desks of fellow colleagues.
• Enter orders for all new, repeat and forecast orders received from sales and/or customers.
• Verify, request, and audit customer pricing as needed.
• Work with finance group to ensure pricing verification is completed and in compliance with 52-109 standards.
• Verify accuracy of all order details and contact appropriate individuals with discrepancies.
• Verify DRO information with graphics coordinators and/or systems.
• Verify customer inventory to assist in controlling inventory levels (i.e. delay order if excess inventory on previous order, prompt customer to enter new order if inventory is low).
• Liaise with sales personnel to provide excellent customer service.
• Liaise with plant personnel to facilitate efficient production schedules.
• Liaise with graphics coordinator and customer regarding any graphics changes.
• Receive releases via email, eFax, fax, phone or EDI from customers and set up releases on the system (regular and forecasted).
• Identify orders that are not available or will not ship on time and inform customer and/or sales.
• Track shipments as needed. Revised in October 2021 2
• Obtain SPQ from sales, pricing or system and confirm all information on SPQ is correct, pricing on SPQ matches pricing on new pricing contracts; assist in keeping SPQs current, based on new or existing pricing contracts.
• Assist corporate credit with accounts receivable issues: investigate validity of deductions/overpayments upon internal notification, send appropriate requests for deduction/overpayment resolution and respond to customer invoicing inquiries.
• Participate in continuous improvement activities.
• Comply with all general safety, quality and food safety policies and procedures within the facility

1. Be involved in and support safety, quality and food safety activities that pertains to job scope.
2. Responsible for reporting all safety, quality and food safety problems to personnel with authority to initiate action.

• Treat others at all levels with kindness, dignity, and respect.

• High School Diploma or equivalent, some college preferred, or equivalent company job specific work experience.
• Minimum of 2-5 years of relevant experience
• Possess communication skills.
• Demonstrated MS Outlook and Excel skills.

• Knowledge of the company's quality and food safety systems, as well as contractual quality requirements.
• Detail oriented.
• Computer literate with a strong knowledge of software such as Microsoft Office.
• Ability to function effectively in a fast paced, dynamic environment
• Ability to complete assignments in a timely manner.
• Excellent interpersonal skills.
• Customer focused and results driven mindset.
• Strong organizational skills.
• Ability to exemplify professional behavior in all aspects of the position.
• Tactful, mature, and has the ability to get along with diverse personalities.
• Ability to operate basic office equipment such as a phone, fax, copier, and printers.
• Communicates effectively one-on-one and in small groups.
• Easily articulates ideas and needs, so people at all levels can understand.
• Highly organized and self-directed with an ability to prioritize projects, combined with the ability to provide and receive direction.
• Analytical and critical thinking skills with an aptitude to quickly absorb new procedures and new industry advancements.
• Ability to comply with company policies, procedures, work rules and compliance standards.

A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.

Send us your application. Create something with TC Transcontinental.

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