Dispatch

Dispatch - 12 Months

Richmond, VA

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Duties and Responsibilities

• Monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.
• Weather situations dictate overtime as well as having to fill vacant shifts to ensure staffing levels are adequate.

Required Knowledge, Skills, Abilities & Experience

• High School Graduate / GED
• Any 911 dispatch centers, Utility Dispatch, call center customer service.
• Multi-tasking (handling changing priorities constantly)
• Computer based skills (all Windows applications, typing, etc.)
• Good customer service skills (talking to customers)
• Data analysis (review multiple information sources to determine appropriate action)