Dispatcher

Security Services

Full Time

77325BR

Job Summary

The Telecommunications Communications Assistant / Dispatcher is responsible for dispatching Security Services Personnel to emergent and non-emergent calls for service. Collaborates with UCPD dispatch on calls for service response. Answers emergency and non-emergency phone calls from the community, and public safety dispatch entity, UCSF Health staff, patients, and visitors requesting assistance and information. Communicates overhead pages for some emergency alerts. Dispatches emergency code responses. The Security Services department operates on 24 hours / 7 days a week. One must be able to work various shifts and days of the week including weekends and work at multiple San Francisco locations.

The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

• High School diploma or GED equivalent
• Valid California Drivers License
• Ability to de-escalate angry, uncooperative callers or persons presenting at the front desk.
• Must be able to work shift work for a 24/7 security services operation, and to work at variable UCSF security services locations, as assigned (personnel/employees are awarded shifts based upon a seniority shift bid process).
• Must be able to pass background as employees have access to sensitive patient information and property
• Ability to perform several related tasks simultaneously
• Ability to learn and become proficient in the use of computer-based records management systems
• Ability to acclimate to work in a high-pressure, high-call volume service environment, occasionally, where there may be contact with individuals who are in crisis.

Preferred Qualifications

• Dispatch experience monitoring radio communications, and transmitting on two-way radio/overhead microphone equipment
• Ability to operate CCTV monitoring system
• Work experience in a Security or Medical facility is a plus

License/Certification

License: Valid California Drivers License

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004722 BLANK AST 3

Job Category

Administrative Support, Security and Public Safety, Support Services

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Fully On-Site

Shift

Variable

Shift Length

8 Hours