Customer Service Coordinator, Urgent Care

Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Customer Service Coordinator / Administrative Assistant supports a work group through the completion of disparate but routine tasks associated with daily operations. Assigned tasks are well-documented and completed under clear direction and expectations.

Responsibilities:
The following tasks are representative of the typical work statement of an Admin Assistant and may differ slightly from position to position.

• Answers and directs phone calls to work group during assigned coverage periods
• Ensures completion of routine tasks in business system(s), such as electronic medical recordkeeping or resource planning tools. Tasks may include disparate tasks such as arranging payment for invoices generated by work group or completing assigned task/work queues for routine operations.
• Completes routine documentation and data integrity assurance tasks in various digital and/or paper data systems. Assists staff with documentation and record-keeping across department business systems.
• Maintains work group supply par levels, including inventorying existing stock and placing replenishment orders.
• Facilitates the timely and accurate completion of timekeeping in order to ensure accurate payroll; Audits timekeeping records as needed.
• Organizes and facilitates work group meetings, interviews and training; record minutes as needed.

Qualifications

Required
*Associate's degree or equivalent combination of education and experience.
*Experience working in a customer service or administrative support capacity.
*Experience working with spreadsheets, databases or other table data.
Preferred
*Proficiency with Microsoft Office products, including mail merges, form creation, simple formulas, and VLOOKUP.
*Experience working in a healthcare, human resources, export-controlled, or other privacy-oriented setting preferred.
*Experience or training with medical terminology preferred.

03.5315.9426

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: MPHC Urgent Care Ctr

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Variable

Location of Job: PARDEEHOSP

Exempt From Overtime: Exempt: No