IT Support Specialist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: IT Support Specialist

Location(s): Petersburg, VA

Job Description
The IT Support Technician will provide technical support and manage academic laboratories and smart classroom technology for students, faculty, and staff. The role involves troubleshooting hardware and software issues, maintaining IT assets, supporting classroom technology, and ensuring compliance with IT security standards and university policies.

Candidates must interview and work 100% onsite. Local candidates are strongly preferred.

Key Responsibilities

• Install, diagnose, and repair desktops, laptops, scanners, and peripherals.
• Maintain IT security standards and comply with organizational IT policies.
• Track hardware and software assets across laboratories, classrooms, and mobile devices.
• Provide hands-on technical training to faculty and staff.
• Create technical documentation, user guides, and instructional videos.
• Serve as a centralized technical support resource to minimize downtime.
• Support the IT Manager in achieving departmental goals and maintaining service quality.
• Communicate technical information clearly to non-technical users.
• Maintain accurate inventory records and ensure projects are completed on schedule.
• Perform additional duties as assigned.

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum 2 years of experience installing, diagnosing, and repairing desktops, laptops, scanners, and peripherals.
• Minimum 2 years of experience troubleshooting Windows and macOS environments.
• Minimum 2 years of experience communicating technical instructions to non-technical users.
• Minimum 2 years of experience tracking hardware and software assets.
• Minimum 2 years of experience supporting IT departmental operations and service quality.
• Familiarity with classroom technologies, including projectors, smartboards, and video conferencing platforms such as Zoom, Microsoft Teams, or Webex.
• Basic understanding of IT security principles and data privacy standards.
• Ability to work 100% onsite.
• Ability to lift and move computer equipment weighing up to 30 lbs.
• Ability to kneel, crouch, or crawl under desks and work in confined spaces for cabling and hardware installations.

Preferred Qualifications

• Minimum 2 years of experience with Mobile Device Management (MDM) tools such as Jamf, Kandji, or Mosyle.
• Minimum 2 years of experience provisioning, deploying, and troubleshooting macOS hardware and software.
• CompTIA A+, Network+, or Google IT Support Professional Certificate.
• Minimum 2 years of Help Desk or technical support experience, preferably in an academic or corporate environment.

Work Arrangement

• Local candidates strongly preferred.
• Onsite interview required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.