Field Service Technician II

Title: Field Service Technician II

Location - Queens, NY 11106

Duration - 3 months (Temp to hire)

Shift - M-F 9AM-6PM Flexible with Overtime and Afterhours

Position Summary

• The Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of A Field Technician provides on-site technical support for restaurant operations, ensuring reliable performance of point-of-sale (POS) systems, hardware, networking components, and related technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering high sale (POS) systems, hardware, networking components, and related technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering high quality technical solutions in a quality, technical solutions in a fast-paced restaurant environment.

Key Responsibilities

• Provide exceptional customer service while supporting restaurant operators and staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
• Train restaurant employees for proper use of supported systems and equipment.
• Diagnose and repair product failures; order and replace parts as needed.
• Recommend appropriate products, services, or solutions based on customer needs.
• Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
• Follow established procedures and guidelines while working with minimal to no supervision.
• Report to a Team Lead or Field Services Manager.

Requirements

• Strong customer service and communication skills, with the ability to remain calm under pressure.
• Experience troubleshooting and repairing POS or computer hardware systems preferred.
• Basic understanding of networking concepts and restaurant technology environments.
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
• Willingness to work evenings and participate in an on-call rotation as needed.
• Reliable transportation for travel between customer locations.
• Completion of specific training and network cable termination training.
• Must pass the certification exam to be eligible for field dispatch.

Notes:

* Is this position remote or in person? Remote

* What will the primary day-to-day responsibilities entail for this person? See Job Description

* What are the TOP 2 required skills that candidates must have? 1. People Skills 2. Attention to Detail

* Will there be OC (on call)? Yes

* Will there be shift differentials? No

* How many overall years of experience should this person have? 2-4

* Do they need any specific certifications or education? See Job Description

* If contract to hire what is the conversion rate? $25.00

* How many miles per day will the contractor be driving? 0-100

* What radius range should candidates be located from the job location? 15-30

* How soon will the candidate review and interviews start? ASAP

* Do you have upcoming vacations or time out of the office? No

* What issues have you had with this req in the past? N/A

* Will you utilize clearvision/fieldvision for this role? Yes