Client Manager

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

Role Purpose

The Client Manager builds effective relationships with entry- to mid-level client contacts, ensuring efficient coordination of projects from estimation to completion and partnering with the project team to deliver on time and on budget. The role uses an understanding of the Company's and the client's industry, business and products to identify opportunities to sell additional solutions that meet existing client needs.

This is an onsite role at the client's location 4x per week

Key Accountabilities

• Manage efficient, accurate and timely coordination of assigned project activities to support profitability.
• Serve as the main day-to-day contact for clients, suppliers, external partners and the Account Team.
• Coordinate client-specific projects across the lifecycle - estimate creation, resourcing, progress monitoring and invoice generation.
• Ensure accurate, timely invoices via correct project details and supporting evidence (change orders and rework).
• Support revenue growth by selling additional products/services and contributing to innovative proposals; meet volume and revenue targets per account.
• Initiate new data-item requests via the Master Data Management (MDM) process; partner with Client Integration for smooth new-client transitions.
• Manage and balance marketing budgets to maximize ROI; provide pricing and promotional-planning expertise.
• Plan, direct and coordinate the activities of employee(s); mentor, coach, train and develop the team.

Qualifications & Experience

Education

• Bachelor's Degree in Sales, Marketing or related field; advanced degree (MBA/Master's) preferred

Minimum Experience

• 6+ years account management in a creative design agency, market research firm or similar consulting environment; prior managerial/supervisory experience preferred

Technical Skills

• High proficiency in MS Office Suite, Outlook and Internet applications
• Project coordination from estimate creation to invoice generation
• Master Data Management (MDM) process and guidelines
• Pricing, promotional planning and marketing-budget/ROI management

Core Competencies

• Strong analytical, prioritizing, problem-solving, presentation and planning skills
• Strong verbal and written communication
• Relationship-building with internal and external clients
• Subject-matter expertise on processes, capacity and timelines
• Works autonomously and within a team in a fast-paced, deadline-oriented environment

Leadership Competencies

• Plans, directs and coordinates the activities of employee(s) to accomplish goals
• Mentors, coaches, trains and develops team
• Influences peers and senior management

Key Performance Indicators

• Attainment of volume and revenue targets per account
• On-time, on-budget project delivery and invoicing accuracy
• Marketing-budget ROI and incremental sales
• Client satisfaction, retention and relationship growth
• Quality of client deliverables and team development

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

For more information visit: www.SGXgraphics.com

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $110,000 USD - $120,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

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Bachelors (required)

High proficiency in MS Office Suite, Outlook and Internet applications (preferred)
6 years: Years account management in a creative design agency, market research firm or similar consulting environment; prior managerial/supervisory experience preferred (preferred)