Director, Technology

Agency:

Job Function:

Job Subfunction:

Job Description:

MRM is part of theOmnicomPrecision Marketing activation practice.This practice integrates CRM platform expertise, journey management, and first-party data capabilities with creative excellence and performance capabilities, enablingOmnicomto deliver intelligent activation across the full funnel with data-driven decisioning at scale to help clients move faster and deliver more connected customer experiences.

MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market. For more information, please visitwww.mrm.com

YOUR ROLE:

The Director of Technology leads the delivery of our agency's digital technology work, including websites, email programs, digital advertising, and mobile apps. The role requires the ability to move fluidly from the big picture to the smallest detail: setting technical direction and standards while staying close enough to the work to guide teams, solve problems, and protect quality on projects that often run on tight deadlines for a diverse and growing list of clients.

In this position, the Director partners with strategy, creative, analytics, and account teams, as well as client IT and marketing stakeholders at all levels, to translate business goals into practical, scalable solutions. The Director ensures that technical approaches, estimates, and timelines are sound, and that the right technical talent is engaged on each project. This knowledge and expertise is then leveraged to deliver solutions to the market, communicate our value proposition, and drive continued growth.

Our ideal candidate is a hands-on technology leader who is intuitive, focused, organized, and calm under pressure. This person communicates exceptionally well at every level (verbal, written, presentations, and active listening), explaining technical trade-offs clearly to both engineers and non-technical clients. They bring strong leadership and people-management skills, advanced business acumen, and proven analytical and problem-solving abilities.

YOUR RESPONSIBILITIES:

• Oversee the end-to-end technical delivery of a portfolio of agency projects, including websites, email programs, digital advertising and ad tech, and mobile apps, from discovery through launch and ongoing support

• Set technical direction, architecture standards, and best practices across web, CRM/email, and mobile work; review solutions for scalability, security, performance, and accessibility

• Guide platform strategy and implementation across Adobe (Experience Manager and Marketing Cloud), Salesforce (including Marketing Cloud), and Contentful, and recommend the right technology for each client need

• Partner with strategy, creative, analytics, and account teams to translate business goals and campaign requirements into technical plans, estimates, and timelines

• Lead, mentor, and develop developers, QA, and technical leads; document the development process and coach new team members

• Establish and enforce quality practices, including code review, QA and testing, release management, and CI/CD, in support of dependable on-time launches

• Manage relationships with client technology stakeholders, third-party vendors, and hosting and cloud partners (e.g., AWS)

• Experiment with and integrate processes, tools, and emerging technologies (including AI-enabled tools) that encourage continuous improvement

• Create metrics and reporting that give teams and the organization relevant feedback on delivery health and quality

• Assist in building technical documentation (case studies, best practices, processes and procedures)

• Work closely with team leaders to maintain visibility of project schedules and potential roadblocks, and support new business efforts:

• • Estimates

• • Proposal creation

• • Presentations

REQUIRED SKILLS:

• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience considered

• 7+ years of relevant experience delivering digital marketing technology, ideally in an agency or consultancy environment

• 2+ years leading a team or a practice, including direct reports and mentoring technical leads

• Proven record of delivering a mix of websites, email/CRM programs, digital advertising, and mobile apps for multiple clients at once

• Experience with enterprise marketing and content platforms:

• • Adobe Experience Cloud (e.g., Adobe Experience Manager/AEM, Adobe Analytics, Adobe Campaign) or an alternate content management / digital marketing platform

• • Salesforce (e.g., Marketing Cloud, Sales/Service Cloud) for CRM, email, and customer data integrations

• • Contentful or another headless CMS, including content modeling and API-based delivery

• Working knowledge of the technologies behind modern web and mobile delivery:

• • JavaScript (including modern frameworks), Node.js, and PHP

• • HTML5, CSS3, REST APIs, web services, and JSON/XML data exchange

• • AWS cloud services and hosting, deployment pipelines, and environment management

$160,000-$200,000

To the extent permissible by local law, Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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