IT EUX Onsite Engineer - Onsite Boston MA Area

The EUX Onsite Engineer is an advanced Level 1 resource who provides hands-on technical support within a Blue Mantis client environment. The role resolves issues requiring greater technical depth, physical access, or local coordination than a remote Level 1 engineer.

The engineer owns incidents and requests through resolution or escalation, supports desk-side and walk-up needs, and performs endpoint deployment and lifecycle activities. Support is delivered onsite, by phone, through remote tools, and in the client's ITSM platform.

Qualifications:

Required
Typically 3-5 years of progressive desktop, field, service desk, or end-user computing support experience.
Hands-on experience supporting Windows 11, macOS, Microsoft 365, enterprise applications, hardware, peripherals, printers, and mobile devices.
Experience imaging, enrolling, deploying, refreshing, replacing, tracking, and securely retiring endpoints.
Working knowledge of Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, Company Portal, M365 and SCCM or comparable tools.
Practical knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, certificates, MFA, and endpoint network troubleshooting.
Experience with ServiceNow, or a comparable ITSM platform, including ticket ownership, SLA management, documentation, and escalation.
Ability to independently research and resolve complex issues, manage competing priorities, and recognize when escalation is required.
Strong customer service, written communication, verbal communication, and executive-support skills.
Ability to work collaboratively with remote support, infrastructure, security, application, and vendor teams.
CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent training is preferred
Exposure to specialized Financial Services applications (Bloomberg, etc.) is a plus.

W ork Environment:

Hourly Rate: $36.00 to $41.00
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.