Expert Program Manager - Small Business Engagement

Requisition ID# 175709

Job Category: Project / Program Management

Job Level: Individual Contributor

Business Unit: Customer & Corporate Affairs

Work Type: Hybrid

Job Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cotati; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Olivehurst; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Pleasanton; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

PG&E's Business Energy Solutions (BES) organization is responsible for managing PG&E's relationships with it's Large, Medium and Small business customers. The organization is charged with delivering PG&E's programs and services, achieving customer solutions goals, and resolving complex gas and electric service issues. BES is the internal advocate for its customers and drives continuous improvement to enhance customer satisfaction through exceptional customer experiences. The organization plays a significant role in the business customer experience with the entire suite of PG&E products, programs and services - driving growth, energy efficiency penetration, and industry leadership.

Small businesses are vital to the local communities we serve and are a strategic, highly valued customer segment. 99% of Business Customers at PG&E. The small business engagement team provides innovative solutions to the 300,000 small business accounts totaling $2.4 billion in revenue. Small business customers benefit from our purposeful support, advocacy and attention. PG&E strives to engage our small business customers in new and innovative ways to modernize their experience in the new, customer-centric and everchanging environment.

Position Summary

This position manages different programs and initiatives for the Small Business Engagement (SBE) team. The small business engagement team will serve our customers across PG&E's territory in multiple faucets such as phone, campaign and regional engagement. One of the tenets of the small business engagement teams is to provide a holistic and local experience for the customers by identifying and providing local, regional and state programs to help our small business customers thrive. The coworkers on the Small Business Engagement team add value through the education of company products and services and community resources to aid in the success of small businesses. This position will lead programs, outbound phone calls and campaigns to business customers in accordance with organizational objectives and strategies. The position will also be responsible to help mentor, onboard, and train new employees.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory and agreed upon between the hiring leader and successful candidate.

Job Responsibilities

Manages multiple initiatives, campaigns and/or programs across the small business engagement team.

• Completes moderate to complex problems and takes a new perspective on existing solutions plan and goals.
• Develop and deploy internal and external marketing campaigns
• Manage Annual Budget
• Works independently on most issues.
• Provides direction on overall program plan and goals.
• Responsible for deliverables within the program implementation plan.
• Communicates findings and recommendations to various levels of management.
• Develops budget forecasts, conducts analysis in support of identifying budget variances and develops solutions to address.
• Develops new and ad-hoc reports, summarizes findings and recommendations and provides business insight.
• Developing, measuring, and reporting on success of the programs
• Communicates with peers inside and outside of PG&E exchanging ideas or gathering information.
• Leads program implementation and outreach strategies of our different small business programs.

• Mentors, Onboards and Trains New Employees
• Manages/assigns new leads and service cases to Small Business Advisor team
• Leadership support and ongoing training/development
• Manages our community outreach strategies with different CBOs across our hometowns

Qualifications

Minimum:

• Bachelor degree or equivalent work experience
• 8 years of related work experience

Desired:

• Bachelor of Science in Business, Finance, Economics, Engineering or related discipline
• Advanced knowledge of Program Management
• Ability to communicate findings and recommendations to various levels of management
• Ability to effectively manage multiple projects with demanding time constraints
• Knowledge and understanding of business drivers
• Demonstrated ability to manage or direct teams
• Ability to work within a Regulatory environment
• Ability to assess and recommend solutions for assigned projects
• Knowledge of energy industry organizational structure and effective channels of communication

Knowledge, Skills, and Capabilities:

• Completes moderate to complex problems and takes a new perspective on existing solutions plan and goals
• Works independently on most issues
• Provides direction on overall program plan and goals
• Responsible for most/all deliverables within the program implementation plan
• Communicates findings and recommendations to various levels of management
• Develops budget forecasts, conducts analysis in support of identifying budget variances and develops solutions to address
• Develops new and ad-hoc reports, summarizes findings and recommendations, and provides business insight