Supervisor-Patient Access-ABQ
 Presbyterian Healthcare Services | |
life insurance
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 United States, New Mexico, Albuquerque | |
| 1100 Central Avenue Southeast (Show on map) | |
 Nov 10, 2026 | |
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Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930Compensation Pay Range: Minimum Offer $50,481.60 Maximum Offer $85,966.40 Now Hiring: Supervisor-Patient Access-ABQSummary: Patient Access Supervisor has responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration and pre-registration functions to include insurance verification for PHS. Responsible for monitoring productivity, compliance and staffing for multiple registration points Type of Opportunity: Full time Job Exempt: Yes Job is based: Presbyterian Hospital Work Shift: Varied Days and Hours (United States of America)Responsibilities: *Selects and assigns department staff.*Ensures new hires and staff are appropriate trained to perform the duties assigned. *Coaches staff as needed to meet quality and duties assigned. , *Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities. *Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership. *Reviews Patient Access operations to ensure compliance with JCAHO, CMS, EMTALA, HIPAA, and other state or federal guidelines *Works with Patient Access Manager in monitoring unit productivity to identify areas of inconsistency and to optimize utilization of staff resources. * Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes . *Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes. *Ensures units follow Situation Response Guidelines. Ensures appropriate quality standards are maintained and appropriate on-line documentation is entered for every account activity to ensure thorough communication. *Works within established guidelines to meet the needs of the patients and clinical staff during downtime, both scheduled and unscheduled.*Assists Patient Access staff with complaints and process opportunities encountered by patients, physicians and/or other staff. *Works established work queues and billing reports to ensure accounts are cleared for billing. Monitors employee work queues to ensure completion and compliance. *Assists Patient Access Manager to develop and execute appropriate action plans to resolve unit issues and reverse negative trends. *Meet with staff members monthly for 1:1s to discuss employee performance and discuss any potential opportunities for improvements. *Maintains and fosters effective public relations with patients, physicians and the public as well as spending a maximum amount of time per day interacting with staff. *Looks for opportunities to improve process and flow, brings back to leadership to discuss and work through implementation. *Coordinates with Business Office to assure compliance with third party payers and regulations *Works denial reports to identify trends and opportunities for process change to minimize denials for Patient Access areas. *Mentors and fosters growth of members of the team for personal and professional growth. *Coordinates with department directors and administration to ensure effective patient flow and quality customer service. *Enhances and maintains own professional growth and development through participation in relevant educational programs, literature, in-service meetings and workshops. *Is on call 24 hours a day, 7 days a week to handle any situation that arises. Qualifications: * High School Diploma, prefer some college All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Why work at Presbyterian? About Presbyterian Healthcare Services Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services | |