Treasury Product Support Manager

This full-time position serves as a key resource for the Bank's Treasury Management products and digital banking solutions, with a focus on Online Banking and related Treasury services. This position supports product administration, implementation, customer onboarding, training, troubleshooting, vendor coordination, reporting, risk monitoring, and ongoing product enhancements.

The Treasury Product Support Manager works collaboratively across the Bank to ensure assigned products are delivered securely and efficiently while providing a positive customer experience. Responsibilities include supporting solutions such as Online and Mobile Banking, ACH Origination, Positive Pay, Remote Deposit Capture, Wire Services, Bill Payment, and Account Analysis; coordinating customer implementations and training; administering product access and system controls; resolving complex product issues; supporting vendor releases and enhancements; and identifying opportunities to improve product adoption, service, and operational efficiency.

Successful candidates should demonstrate:

• Strong customer service, communication, and interpersonal skills.
• Excellent organizational skills with the ability to manage multiple priorities, implementations, and support needs.
• Strong analytical and troubleshooting skills with the ability to identify issues and coordinate effective solutions.
• Attention to detail when managing system access, product configurations, documentation, and operational controls.
• Ability to effectively train and support both customers and Bank employees.
• Ability to work independently while collaborating effectively across departments and with third-party service providers.
• Working knowledge of digital banking, electronic payments, access controls, and fraud prevention practices.
• Ability to adapt to changing technology, product offerings, regulatory requirements, and customer needs.
• Advanced proficiency in Microsoft 365 and the ability to learn banking systems and reporting tools.

• Associate degree from a two-year college or university, or an equivalent combination of education and relevant experience.
• Relevant banking experience in Treasury Management, Digital Banking, Deposit Operations, Cash Management, financial services technology, or a related operational area.
• Experience with product implementations, customer onboarding, system administration, training, or issue resolution.
• Experience with Jack Henry, Banno, SilverLake, electronic payments, or Treasury Management platforms is preferred.