Order Processing Specialist (Parker HAFD - Triad Dr)

Org Marketing Statement

Organizational Summary

At Parker Hannifin's Hydraulic & Aerospace Filtration Division (HAFD), we specialize in manufacturing high-quality products that filter, purify, and provide positive protection against contamination. Our solutions deliver predictable reliability for hydraulic, lubrication, fuel and air systems and components.

Parker HAFD offers a comprehensive portfolio of fluid filtering products. We are proud to be a leader in the filtration industry, committed to premier quality standards supported by state-of-the-art engineering, advanced prototyping capabilities, and a cutting-edge test laboratory.

The products, systems, and services we provide deliver meaningful benefits to our valued customers across key markets including Industrial, Mobile, Natural Resources, Power Generation, and Transportation. Our solutions enhance system fluid longevity, protect critical system components, reduce environmental impact, promote safety, and ensure the long-term health and reliability of essential capital assets.

Position Summary

Position Summary

The HAF Division, located in Greensboro, North Carolina, is seeking an Order Processing Specialist that will be responsible for administering customer accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations. There is extensive internal and external customer communication in this role. The Order Processing Specialist will be responsible for the direction and oversight of assigned customer accounts - is the primary point of execution for all customer orders including initial order receipt thru delivery received via email, little phone correspondence.

Responsibilities

Responsibilities

• Ensure efficient and accurate processing of customer orders and provide support to customers throughout the order fulfillment process.
• Represents the division as the primary point of contact for all business dealings of assigned accounts, and works with the central functional areas of the division to provide premier customer service.
• Enters orders/releases (both domestic and international) in Syteline and/or MSS (our two ERP systems used) for accounts and provide confirmations.
• Receives proposal requests, coordinates pricing review with the Pricing team. Provides quote follow up with customers and sales Managers.

• Issues Corrective Action Requests and customer complaints into Salesforce system.

• Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.

• Issues credits and add bills, works with accounting, Sales Managers and customer to help resolve customer payment issues.

• Maintain and input all requirements into Customer's portal if required.

• Manage the end-to-end order processing and delivery of products and services, ensuring that orders are processed accurately and on time.

• Maintain accurate records of order status and ensure that customers receive timely and accurate updates on the status of their orders.

• Provide exceptional customer service to customers, addressing any issues or concerns related to order processing and/or delivery.

• Identify and escalate any issues or concerns related to order processing or delivery to management, and work collaboratively to address these issues

Qualifications

Qualifications

* Citizenship: US Citizen or Permanent Resident Alien
* Experience: 4 years combined experience and/or college degree in business or related discipline
* Intermediate computer skills to include Outlook, excel, electronic filing
* Strong analytical and problem-solving skills, with the ability to analyze data
* Excellent verbal, written communication and interpersonal skills, with the ability to work effectively with cross-functional teams and deliver exceptional customer service
* Experience with order management software and tools, with the ability to learn new software quickly
* Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.