Fleet Support Engineer

Partnering with a pioneering leader in autonomous vehicle technology, Aquent is seeking a passionate and analytical engineer to play a pivotal role in keeping a cutting-edge fleet running safely and efficiently. In this dynamic position, you will have a direct, hands-on impact on the future of transportation by ensuring maximum operational uptime and driving continuous improvements in vehicle reliability. Working alongside a collaborative, forward-thinking team, your technical expertise and problem-solving skills will help shape the next generation of mobility solutions.

The Opportunity

In this role, you will serve as the technical heartbeat of fleet operations, tackling real-time challenges and diving deep into root-cause analysis to keep vehicles performing at their best. You will bridge the gap between hardware and software, collaborating closely with cross-functional engineering teams to diagnose complex issues, develop robust troubleshooting guides, and implement fleet-wide countermeasures. This is an exciting opportunity to innovate, design diagnostic procedures, and directly influence the safety and efficiency of revolutionary vehicle technology.

Key Responsibilities

• Serve as the primary point of contact for real-time technical escalations regarding fleet issues.
• Conduct in-depth root cause analysis through comprehensive log reviews to identify and resolve complex system faults.
• Develop, update, and maintain comprehensive troubleshooting guides for technicians, incorporating newly diagnosed issues and their resolutions.
• Perform hardware bring-up and validation procedures for new vehicle components.
• Design and implement diagnostic procedures to streamline future troubleshooting processes.
• Review historical vehicle and fleet data to identify trends, patterns, and systemic issues.
• Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.
• Develop and implement effective countermeasures across the fleet to prevent recurring issues.
• Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions.
• Support operational needs, which may include occasional night and weekend shifts (with advanced notice) and occasional domestic travel.

What You Bring

• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field.
• 2 to 4+ years of relevant engineering experience within transportation, aerospace, autonomous vehicles, or a similar high-tech industry.
• Strong experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and safe troubleshooting practices.
• Solid understanding of hardware and software systems architecture, as well as communication protocols in an operational setting.
• A holistic problem-solving mindset, with the ability to diagnose high-level vehicle functions down to single-component resolutions.
• Ability to read and comprehend schematics, electrical diagrams, and connector end views/pinouts.
• Self-starter attitude with excellent relationship-building and communication skills across cross-functional teams.

Bonus Points

• Experience with electric vehicle (EV) technology.
• Experience providing remote technical support for vehicle troubleshooting.
• Familiarity with vehicle systems and advanced diagnostic tools.
• Experience with Linux and Python-based programming systems for fleet-level data processing.
• Experience working with software that interfaces directly with hardware.
• Familiarity with networking concepts, TCP, and socket programming.