New

CUSTOMER SERVICE REPRESENTATIVE III

Aleron
United States, Arizona, Phoenix
Nov 09, 2026
Description Job Title: Customer Service Representative III Location: Phoenix, AZ Employment Type: Contract Industry: Semiconductor Compensation: $36.25/hour Schedule: Hybrid - 3 days onsite and 2 days remote per week About the Opportunity: We're seeking customer-focused professionals to join a dynamic service organization supporting critical customer orders, logistics coordination, and service operations. In this role, you'll serve as a key point of contact for customers, managing order entry, order fulfillment, returns, repairs, and urgent service requests while partnering with logistics, warehouse, sales, and service teams to ensure an exceptional customer experience. This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy solving customer challenges while coordinating across multiple teams. Why You'll Love Working Here: Hybrid work schedule offering flexibility and work-life balance Opportunity to support global customers and mission-critical service operations Collaborative environment with logistics, supply chain, sales, and service teams Hands-on experience with SAP, order management, inventory visibility, and customer operations Why This Opportunity is Exciting: This role places you at the center of customer success and operational execution. You'll help resolve urgent customer needs, support critical machine-down situations, and ensure orders, returns, and repairs are processed efficiently to keep customers up and running. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY What You'll Do: Respond to customer inquiries through phone, email, and digital communication channels Enter, validate, and manage customer orders in SAP, including machine-down orders, RMAs, exchanges, repairs, and service requests Monitor order status, shipments, delivery schedules, and customer service requests Coordinate with warehouses, logistics providers, field service teams, and internal stakeholders to ensure timely order fulfillment Prioritize urgent machine-down situations and escalate issues as needed Process returns, reverse logistics transactions, exchanges, and repair orders Maintain accurate order records, customer information, service documentation, and return tracking data Utilize SAP and Excel to verify inventory availability across global warehouses and depots Support Follow-the-Sun customer service coverage through Cx1 calls and digital communications Job Requirements What You'll Bring: 3+ years of experience in customer service, customer support, order management, call center operations, logistics coordination, or supply chain support 2+ years of experience utilizing SAP for order entry, order processing, inventory management, logistics, or customer service activities 2+ years of experience managing customer orders, shipments, returns, exchanges, repairs, or service requests 1+ years of experience handling urgent customer situations, escalations, machine-down requests, or critical service issues 1+ years of experience coordinating with cross-functional teams including logistics, warehousing, sales, service, or supply chain organizations 1+ years of experience using Microsoft Excel for reporting, inventory checks, tracking, or operational support 1+ years of experience maintaining customer records, service documentation, or order management systems What Sets You Apart: Semiconductor industry experience Experience supporting spare parts operations or aftermarket service organizations Knowledge of return material authorization (RMA) processes Experience with reverse logistics and repair operations Experience supporting global customers across multiple time zones Experience working in high-volume service centers or technical customer support environments Familiarity with AI tools used to enhance customer service efficiency and communication Strong problem-solving and prioritization skills in fast-paced environments Additional Information: Hybrid work schedule: 3 days onsite 2 days remote Work location: Phoenix, Arizona Current schedule: Monday-Friday 7:00 AM-4:00 PM Schedule may change based on business requirements Availability for weekends and holidays may be required as business needs dictate Interview Process: Initial video interview with Hiring Manager Final video panel interview (if required) Upon offer of employment, the individual will be subject to a background check Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply