Branch Manager, International Freight Forwarding & Customs Brokerage

About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.

What Sets Us Apart:

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next.

The Role: Branch Manager, International Freight Forwarding & Customs Brokerage
Onsite: Charleston, SC
Full-time, Salaried Exempt
All applicants must be currently authorized to work in the United States.
No relocation allowance will be considered unless specifically addressed.

About the Role. Odyssey Logistics is hiring a Branch Manager to lead our Charleston operation. You will own the operational, financial, and administrative performance of the branch, including profitability, customer satisfaction, team development, regulatory compliance, and growth. You will lead about 20 employees across international forwarding, customs brokerage, and supporting functions, and you will report to the Vice President, International Forwarding.

Preferred Candidates will have an active U.S. Customs Broker License, direct experience managing a full-service forwarding branch (ocean import, ocean export, and customs brokerage), full branch P&L responsibility, experience leading systems implementation or process improvement, and established relationships in the Charleston shipping and logistics community.

What You Will Do.

• Lead the branch: You will set performance expectations, build accountability, and develop supervisors and staff. You will also coordinate import, export, customs brokerage, and customer service so they work as one team, and you will build succession plans for the branch's leadership
• Run the P&L: You will own revenue, gross profit, operating expenses, and operating profitability. That includes building the annual budget and forecast, tracking KPIs, improving billing accuracy and cost control, and turning financial results into decisions
• Oversee forwarding and NVOCC operations: You will oversee ocean import and export, both FCL and LCL, including documentation, carrier coordination, and shipment visibility. You will make sure the branch follows FMC regulations, international trade requirements, and company procedures.
• Support customs brokerage and compliance: You will provide management oversight of brokerage operations in coordination with OIS brokerage leadership. You will work with licensed brokers to keep entry accuracy, timeliness, and compliance standards high.
• Grow the business: You will partner with sales on prospect meetings, presentations, solution design, and negotiations. You will help onboard new accounts so commitments made in the sales process are met in operations. You will also share responsibility with sales for customer relationships after implementation, including retention, service recovery, escalations, and account expansion.
• Drive operational excellence: You will standardize procedures and service measures, lead change initiatives, support technology modernization, and work with other branch managers to share best practices. The goal is a branch that can grow profitably without a proportional increase in staffing or overhead.

What You Bring.

• You have at least 8 years of progressive experience in international freight forwarding, NVOCC operations, customs brokerage, or closely related international logistics.
• You have 3 to 5 years of leadership experience managing a substantial department, business unit, or branch. You know ocean import and export operations well and understand U.S. customs brokerage and its regulatory environment.
• You have managed budgets and the key drivers of a P&L, and you have worked with sales teams to win and grow accounts.
• You are comfortable with freight forwarding management systems, Microsoft Excel, and operational reporting tools

• A bachelor's degree in business administration, supply chain management, logistics, international business, or a related field is preferred, though significant relevant experience and leadership results may be considered in lieu of a degree.

Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

A choice of medical plans with FSA and HSA options
Dental Insurance
Vision Insurance
Company-paid Life and Disability Insurance
401(k) Plan with Company Match
Paid Time Off (PTO) and Company Holidays
Employee Assistance Program
Company Health & Wellness Program
Discounts with Preferred Vendors