Administrative Manager

SUMMARY

The Administrative Manager supports community operations by overseeing administrative functions, including front desk operations, administrative team member supervision, and coordination of business processes, ensuring efficient day-to-day operations and alignment with organizational standards. This role partners with community leadership to support operational effectiveness, communication, and resident satisfaction.

ESSENTIAL FUNCTIONS

The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.

Additional responsibilities may be assigned in the future and may also be considered essential to the role:

* Oversee day-to-day administrative operations, including front desk and reception functions, to ensure efficient and professional service delivery.

* Provide supervision, guidance, and support to administrative and resident services team members, including scheduling, training, and performance management in accordance with organizational policies and applicable laws.

* Coordinate administrative workflows, including scheduling, correspondence, documentation, and internal communications.

* Support community leadership by preparing reports, presentations, and correspondence, and coordinating meetings and events.

* Maintain accurate records and documentation, ensuring organization, confidentiality, and compliance with organizational standards.

* Assist with coordination of business processes, including invoicing, tracking, and administrative support for financial or operational activities, as applicable.

* Serve as a point of contact for residents, families, vendors, and team members, ensuring timely and professional communication.

* Support special projects and initiatives, ensuring timely completion and alignment with community priorities.

* Identify and implement process improvements to enhance efficiency and effectiveness of administrative operations.

* Perform other related duties as assigned.

Communication/Interpersonal:

* Effective oral and written communication skills appropriate to the audience's needs.

* Ability to develop and deliver effective presentations live via online or virtual mediums.

* Excellent collaboration and team-building skills.

* Effective conflict management skills.

* Ability to effectively build relationships with customers and executive management.

Decision Making/Organization Skills:

* Demonstrate a high level of accuracy, even under pressure.

* Excellent organizational skills.

* Ability to perform work independently with minimal supervision.

* Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity:

* Demonstrated time management and priority-setting skills.

* Ability to simultaneously handle multiple priorities.

* Ability to work in a fast-paced, dynamic environment.

* Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.

* Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

Essential/Preferred

Minimum Experience

Details

Essential

5 years

Administrative, office management, or related experience

Preferred

3 years

Experience supervising and supporting operations in a healthcare, senior living, or service-based environment

Essential/Preferred

Type

Specialization

Equivalent Experience instead of Education

Essential

Associate's Degree

Business Administration or General

Five years of related work experience or two years of college

Preferred

Bachelor's Degree

Business Administration or General

Three years of related work experience or four years of college