Access Operations Embedded Trainer

Bring your patient access and Epic expertise into a role where you can shape how team members learn, grow, and succeed at UVA Health.

The Access Operations Embedded Trainer combines hands-on knowledge of healthcare access operations with training, coaching, and curriculum development. You'll help new and existing team members build confidence in Epic and translate system knowledge into effective patient scheduling, registration, and access workflows.

The Role

This is an opportunity for an experienced patient access professional who enjoys helping others succeed. You do not need to have held a formal trainer title. Strong operational expertise, confidence presenting to groups, and the ability to make complex workflows easier to understand can translate exceptionally well to this role.

Your work will include both virtual and in-person instruction, along with the development and reinforcement of practical learning experiences.

• Facilitate instructor-led Epic and operational training for access associates.

• Lead morning virtual training and afternoon follow-up and reinforcement sessions.

• Translate Epic coursework into realistic exercises and scenarios that reflect day-to-day patient access operations.

• Support onboarding with deeper instruction on patient scheduling workflows, Epic functions, and operational processes.

• Create and maintain training materials, exercises, presentations, and learning scenarios.

• Help learners move from understanding a concept to applying it effectively in their daily work.

• Partner with Access Operations leaders and team members to strengthen training effectiveness and reinforce performance expectations.

• Use PowerPoint, Microsoft Teams, Outlook, Epic, and other operational tools to facilitate learning.

• Coach and support employees with different levels of experience and learning needs.

This is a full-time, Monday-Friday, 40-hour-per-week position that is primarily on-site. The primary work location is onHydraulic Road in Charlottesville, with training activities occurring primarily at the North Fork Research Park on 29 North. Travel between operational and training locationsispart of the role

Candidates with experience in patient access, registration, scheduling, call center operations, care coordination, health unit coordination, or similar healthcare access functions may be particularly well positioned for this opportunity. Epic Super Users and professionals who have informally trained, coached, mentored, or supported colleagues are strongly encouraged to consider how their experience could transfer into a dedicated training role.

Why UVA Health

At UVA Health, education and healthcare delivery come together within an academic health system committed to advancing care, developing people, and continuously improving how patients experience healthcare.

In Access Operations, effective training has an impact well beyond the classroom. How well team members understand scheduling, registration, access workflows, and Epic directly influences their ability to support patients and clinical teams.

As an Embedded Trainer, you can help build that foundation.

• Become a subject matter expert and trusted educational resource for Access Operations.

• Have a direct impact on new-hire onboarding, employee development, and operational excellence.

• Combine your Epic and patient access knowledge with teaching, coaching, presentation, and curriculum-development skills.

• Work collaboratively with operational leaders and colleagues across multiple locations and functions.

• Build valuable professional experience in healthcare education, workforce development, and operational training.

• Enjoy the consistency of a Monday-Friday schedule while remaining closely connected to healthcare operations.

For an experienced access professional ready for a different career direction, this position provides the opportunity to turn operational expertise into organizational impact.

Why People Love Living in Charlottesville

Charlottesville brings together the energy of a university community with easy access to Virginia's Blue Ridge Mountains and Shenandoah National Park. Local restaurants, wineries, breweries, music, arts, historic destinations, and outdoor recreation create plenty of options away from work, while the surrounding region offers everything from established neighborhoods to more rural settings. For healthcare professionals and families, Charlottesville offers a distinctive combination of academic culture, natural beauty, community, and access to year-round outdoor activities.

MINIMUM REQUIREMENTS

Education: High School or equivalent required. Associate or Bachelor's Degree preferred in education, health or IT related majors.

Experience: At least 3 years' relevant experience working as a call center trainer or team leader. Strongly preferred help desk/information systems; data analysis extraction and systems interface.

Licensure: None

PHYSICAL DEMANDS

Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 50 - 100lbs.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.