Surgical Coordinator

Imagine being the critical link that ensures seamless patient journeys and empowers medical professionals to deliver life-saving care. In this dynamic and vital role, you will have the unique opportunity to directly shape positive patient outcomes, optimize clinical workflows, and drive operational excellence within a world-class healthcare environment.

About the Partnering Organization

Aquent is proud to partner with a leading, prestigious not-for-profit healthcare organization dedicated to advancing medical research, exceptional patient care, and community service. Known for fostering high-performing, diverse teams, our client believes that collaboration and dedication are the driving forces behind groundbreaking medical discoveries and outstanding patient experiences. By joining this mission-driven team, you will contribute to a legacy of healthcare excellence.

Position Overview

We are seeking an organized, empathetic, and proactive professional to become the cornerstone of clinical and operational efficiency. In this essential position, you will manage complex logistics, streamline outpatient practices, and serve as a reassuring guide for patients navigating their medical journeys. Your daily contributions will directly enhance provider productivity, ensure seamless scheduling, and play a pivotal role in the overall success of critical medical procedures across multiple specialties.

What You'll Do

• Coordinate intricate clinical procedures and precisely schedule patient appointments to ensure seamless patient flow and deliver an exceptional experience.
• Manage comprehensive administrative tasks, including front desk operations, reception, and general office support to maintain an efficient environment.
• Handle critical patient services such as referrals, insurance verification, securing prior authorizations, and coordinating specialty testing.
• Serve as the primary point of contact, expertly answering and triaging phone calls, relaying messages, and providing essential information to patients, providers, and staff.
• Provide robust administrative support to healthcare providers, meticulously managing calendars, meetings, travel arrangements, and expense reconciliation.
• Prepare, review, and maintain vital reports, presentations, correspondence, and other key administrative documents.
• Organize and facilitate crucial meetings, including proactive scheduling, agenda preparation, note-taking, and following up on action items.
• Act as a crucial liaison between providers, staff, patients, and external stakeholders to foster seamless collaboration.
• Maintain meticulous electronic and physical records, ensuring data integrity, confidentiality, and ready accessibility.
• Oversee office supply inventory, coordinate equipment maintenance, and manage IT support needs to ensure uninterrupted operations.
• Contribute to the planning and execution of special projects, events, and departmental initiatives, monitoring timelines to meet deadlines.
• Provide essential cross-coverage for scheduling across a wide and diverse range of specialties, demonstrating versatility and adaptability.

What You'll Bring

• High School Diploma or equivalent.
• 5-7 years of administrative experience, with a strong preference for a healthcare setting, demonstrating an understanding of clinical workflows.
• Demonstrated strong scheduling or coordination background, showcasing your ability to manage complex medical logistics.
• Proficiency with Epic systems, essential for seamlessly covering diverse specialties and ensuring efficient patient management.

What Will Set You Apart

• An Associate's degree, further enhancing your foundational knowledge.
• 1-2 years of experience supporting senior-level staff, indicating your capacity for high-level organizational support.
• Prior experience within a large, complex healthcare system, particularly if possessing extensive Epic expertise, highlighting your adaptability to intricate environments.