Sr Service Mgmt Product Mgr/Remote

Minimum Qualifications:

Education: Bachelor's degree in related field, specialized training, or equivalent work experience.

Experience: 8 years' experience working with ServiceNow or similar platform.

Certification(s):

• Information Technology Infrastructure Library (ITIL) Foundation certification required or completed within one year of hire.
• Scrum Master certification required or completed within one year of hire.

Skills, Knowledge Abilities:

• Solid understanding of Information Technology Service Management practices.
• Familiar with Software as a Service (SAAS), Cloud Architecture, Artificial Intelligence (AI) and Machine Learning (ML) technologies
• Proven ability to drive continuous service improvement
• Effective decision-making abilities
• Exceptional communication, writing, and editing skills
• Strong project management skillset
• Effective meeting facilitator

Preferred Qualifications:

Certification(s):

• ITIL advanced certifications
• ServiceNow Certified System Administrator (CSA)

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.