HR Manager

Job Description

Job Summary:

Reporting to the Director of HR Shared Services, the HR Manager I provides strategic and operational leadership for a team responsible for delivering high-quality HR services to departments and business units across UCSF. The manager partners closely with campus and health leaders, departments, and colleagues across Human Resources to ensure efficient, compliant, and customer-focused service delivery that supports the employee lifecycle and advances UCSF's mission. In this role, the manager also serves as the HR Shared Services lead for the employee and manager pre-boarding experience across UCSF Campus and UCSF Health, with dedicated responsibility for designing, coordinating, and continuously improving key onboarding experiences. The role balances this portfolio with oversight of a team of HR generalists and the broader shared services responsibilities assigned to the position. The role is accountable for improving pre-boarding timeliness, employee and manager experience, readiness, and cross-functional handoffs while balancing this portfolio with core HR Manager responsibilities.

In collaboration with the Director, the HR Manager I establishes operational goals, service standards, and performance metrics that drive exceptional customer service, operational excellence, and continuous improvement. The role is accountable for fostering strong client partnerships, managing service level expectations, leveraging technology to enhance efficiency, and leading initiatives that improve processes and the overall employee experience. The manager establishes pre-boarding experience standards, success measures, and feedback mechanisms; uses employee and manager feedback and service data to identify friction points; and leads cross-functional improvements that create a more consistent, accessible, and effective pre-boarding experience.

As a people leader, the HR Manager I cultivates a high-performing, collaborative, and inclusive team culture grounded in UCSF's PRIDE Values. This position serves as a member of the HR Shared Services leadership team and contributes to the broader Human Resources leadership community in shaping organizational strategy and advancing HR excellence across UCSF. As a change leader, the manager builds alignment across stakeholders, translates employee and manager needs into practical improvements, and champions a culture of service design, continuous improvement, and accountability for the pre-boarding experience. The HR Manager I also provides HR management and consultation to assigned departments and leaders, applying staff HR policies, practices, and operational expertise to support effective and compliant workforce practices.

Qualifications

Required: - Bachelor's degree in related area and / or equivalent experience / training. - 8+ years HR related experience - 5+ years demonstrated strong management skills that include collaboration, coaching and developing subordinates - Ability to interpret staff personnel policies in order to support the Shared Services Staff Director and advise department people leaders on appropriate actions to meet business and strategic goals. - Direct knowledge of specific functions in a university's HR management information systems. - Strong communication skills with a diversity of communication styles; may make oral or written presentations. - Experience making decisions regarding hiring, evaluating, and development of subordinates; determines the best way of achieving unit goals. Demonstrated strong management skills that include collaboration, coaching and developing subordinates: ability to build relationships both internally and externally to the organization. - Demonstrated ability to handle extremely difficult or volatile situations / individuals effectively. - Demonstrated experience leading employee experience, employee or manager pre-boarding, customer experience, or service improvement initiatives involving multiple stakeholders. Demonstrated experience providing HR management or HR generalist support while leading cross-functional employee experience, pre-boarding, service delivery, or process improvement initiatives. - Experience using employee and manager feedback, service data, metrics, or other insights to identify pain points, prioritize improvements, and evaluate outcomes. - Demonstrated project and change management skills, including the ability to lead cross-functional initiatives, manage competing priorities, and drive implementation through completion. - Ability to influence and build alignment across teams and levels of an organization, including facilitating decisions and creating shared accountability for experience and service outcomes. Preferred: - Experience with Human Capital Management Systems (HCM) and other HR technology used to support pre-boarding and employee self-service - Experience with website content management and knowledge management or employee-facing content strategy. - Experience managing in an environment with standard work, service level agreements, and key performance indicators (KPI); experience applying these practices to employee and manager pre-boarding is particularly valuable - Experience designing, implementing, or improving employee and manager pre-boarding in a complex or matrixed organization. - Experience with service design, journey mapping, process improvement, or similar methods to reduce friction in employee or customer experiences. - Experience using preboarding or employee experience metrics, dashboards, or service measures to guide continuous improvement.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.