Field Service Technician (Midwest/West North Central)

Job Function: Service

Job Family: Field Services

Territory: (Midwest/West North Central) Iowa, Illinois, Nebraska, South Dakota, North Dakota, Missouri, Kansas, Colorado, Wyoming, and Wisconsin

Job Overview

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Installs, operates, maintains, upgrades, repairs and modifies equipment.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Maintains effective customer communications, relations, and provides onsite training.

Responsibilities

At this role level the preferred candidate is fully proficient in most functional tasks and demonstrates a comprehensive understanding of their area of specialization. Responsibilities include collaborating with team members to solve complex problems, proactively identifying and addressing quality issues, and preventing potential disruptions within their scope of work. The individual is expected to document and present research, recommendations, and complex information in a clear and accessible manner to both internal and external audiences.

This role provides technical guidance to colleagues, anticipates process and capacity challenges, and develops effective solutions to maintain project timelines and quality standards. The individual is capable of managing multiple components of large projects, balancing time and resources to meet deadlines, and ensuring alignment with quality and cost objectives.

Contribute to the team's success by embracing our guiding principles and behaviors and actively participating in a culture that puts our Patient first. You will demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

Experience Required

Individuals at this level are fully proficient in most functional tasks and bring strong technical or professional knowledge to their role. Typically requiring 3-5 years of experience in the Medical Device field, they are capable of handling complex assignments, managing parts of larger projects, and providing technical guidance to peers. Experience should demonstrate problem-solving, collaboration, and the ability to document and present complex information clearly.