Customer Service Representative

Position Purpose:

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Key Responsibilities:

• Provide professional phone, face-to-face, and written customer communications.
• Identify customer needs and opportunities, proactively resolves issues and provides creative, effective solutions that enhance the customer experience and strengthens relationships.
• Collaborates with cross-functional teams, including Sales and Operations, to address customer needs, resolve issues and ensure timely and effective solutions.
• Process customer orders accurately and efficiently through in-person, phone and other appropriate channels, while ensuring a seamless and positive customer experience.
• Utilize company systems and technology to accurately enter, update, and manage customer orders, ensuring timely processing and accurate information throughout the order lifecycle.
• Process customer sales transactions accurately and efficiently. including sales orders and cash purchases, while ensuring proper payment handling and adherence to company procedures
• Facilitate customer purchases from order through payment, ensuring accurate transactions, proper cash handling, and a seamless customer experience
• Develop product knowledge to assist customers.

Direct Manager/Direct Reports:

No direct reports and Reports to Operations Manager or Branch Manager

Travel Requirements:

This position may require occasional travel: less than 10% of time

Physical Requirements:

• Remain in a stationary position in an office environment approximately 70% of the time.
• Occasionally move about the office.
• Operate basic office equipment
• Work primarily in an office environment.

Working Conditions:

Work is primarily performed in an office environment with the ability to work remotely or in a hybrid setting

Minimum Qualifications:

Ability to self-manage and interact comfortably with the public.

• Strong organizational skills and attention to detail.
• Strong computer skills to include Microsoft Office Suite
• Communicate professionally, both verbally and in writing.

Preferred Qualifications:

• Bilingual preferred.

Minimum Education:

High school diploma or GED equivalent.

Preferred Education:

Minimum Years of Work Experience:

This is an entry level position- 1 year in related customer service

Certifications:

N/A

Competencies:

• Ability to express ideas, thoughts, and information clearly, concisely, and respectfully, both verbally and in writing.
• Aptitude for managing tasks, time, and resources efficiently to meet objectives, with an emphasis on detail-orientation and ability to multitask.
• Applies critical thinking to understand issues, evaluate options, and develop practical solutions in daily tasks and branch operations.
• Proven ability to work productively in a team setting, showing respect for diverse perspectives and styles and willingness to contribute to group goals.
• Familiarity with modern office software and technologies, demonstrating the ability to utilize these tools to increase efficiency and productivity.
• Ability to adapt to changing work environments, showing willingness to learn new tasks.
• Initiative: Demonstrate a proactive mindset seeking out ways to help, taking ownership of tasks, and showing eagerness to learn without waiting for direction.
• Leverage active listening and customer insight to identify needs, uncover opportunities and drive a consistent exceptional customer experience.

Work Location

Onsite in Office/Virtual/Hybrid