Senior Program Associate (Part-time)

POSTING TYPE: Open Competitive
DEPARTMENT: Public Health
HOURS: Part-time, 20 hours per week
PREFERRED HIRING RANGE: $25.06 - $28.19/hour (105 Salary Grade)
FULL SALARY RANGE: $25.06 - $39.16/hour
LOCATION: Western Service Center, Apple Valley. May be eligible to telework in a hybrid environment after 6 months.
UNION: None
CLOSE DATE: 4:30 p.m. on 10/26/2026

Come join us at Dakota County! Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers - the kind of careers that make a difference in people's lives. You will not be just another employee; you'll be a valued employee making a difference in the lives of Dakota County residents every single day.

Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.

The available position is part-time and supports Public Health by providing administrative functions and assistance for the Women, Infants, & Children program with minimal supervision. This position manages a high volume of inbound calls to help resolve client inquiries and support the intake process. The successful applicant will have exceptional customer service skills for both phone and in-person interactions, as well as a strong attention to detail, be reliable, organized and demonstrate a resilient attitude.

NEED TO HAVE QUALIFICATIONS

• Associates Degree in business administration, human services or related field AND One (1) year of administrative experience in an office environment.

• High School Diploma AND Three (3) years of administrative experience in an office environment.

• Combination of education and experience to total 3 years.

• Experience working with diverse populations and clients with limited English proficiency
• Bilingual skills are highly desirable (e.g. Spanish, Somali)
• Experience in Public Health, and/or in a medical/clinic setting desirable
• High level of skill with Microsoft Office applications
• Experience in electronic databases and records management systems

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1. Serves as program or department liaison for community partners, customers, and clients to respond to inquiries or resolve service issues.
2. Serves as a resource regarding information maintained in state and county databases, as well as tracking or updating information in state and county databases.
3. Processes program information, verifies and enters information into appropriate data systems specific to program, assuring data integrity.
4. Recommends and develops internal work methods and assists with establishing new procedures and processes to accommodate administrative and program activities.
5. Coordinates initial screening for programs by assessing service needs in person or on the phone.
6. Assesses applicant needs against available community resources and may assist with program application completion and submittal.
7. May determine eligibility for certain programs, initiate client or provider contact.
8. May provide administrative support to the departments or in support of programs, including but not limited to: organize, prepare, maintain forms, documents and other program materials; maintain office equipment, call for maintenance; process incoming and outgoing mail and faxes; photocopies documents and distributes to appropriate parties.
9. Performs special projects in support of department programs.
10. Other duties as assigned.

* Ability to work effectively with clients and staff from diverse cultural and ethnic backgrounds.
* Knowledge of State, Federal and County guidelines for appropriate programs.
* Ability to deal effectively with multiple and sometimes conflicting demands while maintaining composure and professionalism.
* Ability to recognize and comply with HIPAA and other data privacy regulations.
* Ability to audit and reconcile various financial records for accuracy related to program services.
* Knowledge of productivity application software (Microsoft Office, etc.).
* Understanding of mission and vision of department and program operational guidelines, business practices, staff needs, and client service outcomes.
* Considerable ability to conduct research, analyze, prioritize and coordinate work according to client and agency needs.
* Ability to utilize County electronic data management system to organize and manage confidential documents in a centralized method.
* Ability to problem solve while demonstrating good judgment.
* Ability to work independently and as a team member.

WORK ENVIRONMENT:
For the first six months work is performed onsite in a County office building. After completing a successful first six months, employees may have the opportunity to work in a hybrid work environment. Some of the work is sedentary and requires extensive use of computer and phone systems. Incumbents may need to lift up to twenty pounds on an occasional basis. Travel may be required for some departments.

SELECTION PROCESS:
The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.