Emergency Services Support Assistant

General Summary of Position
Performs clinical clerical and administrative support functions for the Emergency Department. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy policies procedures and standards.

Primary Duties and Responsibilities

• Provides direct patient care under the supervision of the Nursing or Medical staff performing routine sterile and non-sterile procedures and splinting according to Unit/Hospital policy.
• Participates in patient and family teaching as directed including instructions related to disposition.
• Recognizes and reports significant changes in patient's condition to the nursing and medical staff and performs necessary initial interventions as necessary.
• Manages the dissemination of information to referring physicians and ensures that copies of the patient's medical record are forwarded to appropriate follow up care providers and medical records.
• Assists with patient admissions to the Hospital from the Emergency Department.
• Answers phones and routes calls to appropriate personnel or departments exemplifying Guest and staff relations in all activities.
• Performs Quality Improvement activities to ensure accuracy of duties performed by self and co-workers. Precepts new associates as assigned to ensure all job duties have been performed on a shift by shift basis. Participates in department Quality Improvement and Research initiatives as directed.
• Exemplifies our SPIRIT values in all activities
• Maintains direct observation of patient when functioning as an Observation Attendant
• Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.

Minimal Qualifications
Education

• High School Diploma or GED or equivalent required
• In addition one of the following three requirements must be met: Successful completion of an EMT-B program or one year experience as a nursing assistant office medical assistant or emergency department assistant in a medical setting or BSN student who has completed the sophomore year and has at least one semester of clinical experience.

Experience

• 1-2 years One-year experience in a hospital emergency department preferred preferred

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Ability to perform technologies required and to learn other direct patient care technologies; excellent verbal and written communication skills; excellent interpersonal and customer relation skills; ability to set priorities and work in a stressful environment; experience with computers and data entry helpful; knowledge of insurance/third party payor practice and procedure helpful.