AR Specialist

About Mood

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

Job Summary

The AR Specialist, also known internally as Accounts Receivable Specialist, is a senior analytical role within the AR function, responsible for the investigation, resolution, and systematic reduction of disputed, deducted, or otherwise complex receivable balances. Where a collector pursues customers who can pay but have not, the AR Specialist resolves the balances that cannot be collected as they stand - disputes, deductions, short pays, PO and rate mismatches, unapplied and misapplied cash, and invoice defects that prevent a customer from accepting an invoice at all. The role applies structured root-cause analysis and cross-functional coordination to clear account discrepancies and to drive the correction upstream into the order-to-cash cycle so the same defect does not return. This is a multi-entity, recurring-revenue environment with corporate parent/child hierarchies across many bill-to locations, invoiced out of Oracle EBS and delivered through Esker and customer AP portals. The role requires strong ERP system proficiency, independent judgment, and the ability to collaborate effectively with Finance, Billing, Service Operations, Order Management, Sales and Legal. The specialist owns a defined resolution queue, works from the Oracle aging and exception reporting rather than from an automated workflow, sets daily priority by dollars at risk, and is measured on disputed and blocked dollars cleared and on the accuracy of root-cause coding across the assigned book.

This role will be a Hybrid role working in the Fort Mill, SC office 2-3 days a week.

CORE RESPONSIBILITIES

• Own and manage the dispute and deduction resolution queue; triage, prioritize and resolve complex AR discrepancies
• Investigate PO and rate mismatches, short-pays, tax discrepancies and multi-party deductions to ID root cause
• Partner cross-functionally with Sales, Order Management, Tax and Legal to drive timely resolution of escalated items
• Reconcile unapplied cash, misapplied payments, and credit memo discrepancies within the EPR system
• ID recurring patterns in AR discrepancies, implement and document process improvements to reduce recurrence
• Build and maintain dispute tracking and resolution reporting, present findings and status to AR leadership
• Interface with external customers on complex multi-invoice reconciliations and high-dollar escalated resolution
• Support audit requests and internal controls documentation related to AR resolution activities
• Perform other duties as required/assigned by Management.

KNOWLEDGE, SKILLS AND ABILITIES

• 5 yrs. experience in credit and accounts receivable minimum
• Bachelor's degree in Finance, Accounting, Bus. Admin or related field preferred
• Proficient in Excel,Oracle and Google Suite

• Own and manage the dispute and deduction resolution queue for the assigned book: triage, prioritize, and resolve complex AR discrepancies
• Investigate PO and rate mismatches, short pays, tax discrepancies, and multi-party deductions to identify root cause and the correcting party
• Assign and maintain the correct root-cause reason code on assigned past due in Oracle, and work the uncoded population down
• Partner cross-functionally with Sales, Order Management, Billing, Service Operations, Tax and Legal to drive timely resolution of escalated items, and hold the correction to a committed date
• Reconcile unapplied cash, misapplied payments and credit memo discrepancies with Cash Applications, and drive their correction in Oracle
• Resolve invoice defects that prevent acceptance - exception invoice errors, invoice delivery failure, missing, expired or exhausted PO, bill-to and tax errors, service or install status mismatch
• Submit, resubmit and track invoices through customer AP portals (Coupa, Ariba, Tungsten, SAP Business Network, Monto), obtain PO and receipt confirmation, and establish expected payment dates
• Work corporate parents as a single relationship: consolidate the child bill-to exposure, confirm one AP contact, one PO requirement and one invoice delivery method
• Build and maintain dispute and discrepancy tracking and resolution reporting; present findings and status to AR leadership
• Identify recurring patterns in AR discrepancies, quantify them in dollars, and implement and document process improvements that reduce recurrence
• Interface with external customers on complex multi-invoice reconciliations and high-dollar escalated resolution
• Recommend credit memos, rebills, write-off, credit hold and service suspension with supporting documentation, within the thresholds set in the AR & Collections Operations Handbook
• Support audit requests and internal controls documentation related to AR resolution activities
• Open, track and close AR disputes, Service Cloud incidents, and escalate aged or stalled items to the AR Supervisor with the documented history
• Support the collectors on shared accounts by providing current resolution status for the customer conversation
• Document all research, customer and internal contact, and resolution steps within Oracle the same business day
• Other duties as assigned by management
• Performance Standards:
• AR Dispute resolution cycle time - median 10 business days from item identified to resolution issued or invoice accepted by the customer
• Deduction and discrepancy backlog reduction - monthly target for disputed and blocked past due cleared
• Unapplied cash clearance - monthly target for unapplied and misapplied cash researched and cleared on the assigned book
• Reason-code accuracy - 100% of assigned past due over $5,000 carries a current, accurate root-cause code within 5 business days
• Uncoded reduction - reduce the no-reason-code past due on the assigned book to target each month
• Recurrence rate - repeat defects on the same customer or parent trending down quarter over quarter, evidenced by a documented process change
• Documentation - 100% same-day notes in Oracle, audit-sampled monthly

IDEAL CHARACTERISTICS

• Collaborative
• Customer Focused
• Detailed
• Performs well under pressure.
• Analytical

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.