Defined Contribution Client Leader - Virtual

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com.

About the Role

The Defined Contribution Client Leader is the single point of accountability for endtoend DC service delivery, responsible for ensuring highquality, compliant, timely, cost-effective and contractaligned outcomes from the client's perspective. This role owns client satisfaction, operational health, financial performance, and risk management while leading governance, oversight, and continuous improvement across all teams and partners supporting the account. Acting as a trusted advisor, the CL builds strong client relationships, applies industry expertise and datadriven insights, and proactively brings forward solutions aligned to the client's business strategy. The role also leads global talent alignment, supports sales and renewals, manages financial and contractual commitments, and keeps clients informed of regulatory and legislative developments impacting their plans.

Responsibilities

Client Relationship & Advisory Leadership

• Build and sustain strong client relationships at all levels, proactively bringing forward ideas, insights, and solutions aligned to the client's business strategy and evolving needs.

• Act as a trusted advisor by leveraging industry best practices, benchmarking, prevalence data, and analytics to help clients set goals, solve problems, and identify risks or opportunities the client may not yet recognize.

• Lead and participate in regular client relationship, stewardship, governance, and oversight forums, including executive reviews, operational reviews, and investment or committee meetings as applicable.

• Build and sustain strong relationships across the full client ecosystem-including advisors, consultants, partners, and strategy teams-while fostering a One Alight culture that promotes collaboration, shared accountability, and seamless partnership between Alight US and Alight India to deliver a coordinated and unified client experience.

EndtoEnd Delivery Accountability & Governance

• Serve as the single point of accountability for endtoend DC delivery from the client's perspective, including coordination across all solutions, teams, and partners.

• Maintain ultimate accountability for the quality, consistency, and effectiveness of DB delivery to the client.

• Own overall client satisfaction by ensuring services are delivered in accordance with contractual commitments, including scope, service levels, and quality standards.

• Establish and lead governance and oversight routines to manage daytoday delivery, monitor operational health, and proactively address risks and issues.

Risk, Compliance & Regulatory Leadership

• Identify, assess, and mitigate operational, financial, and compliance risks across DB delivery, escalating issues as appropriate and ensuring timely resolution.

• Monitor legislative and regulatory developments impacting DB plans, proactively informing clients of potential changes to the compliance landscape and advising on implications and readiness.

Financial, Contractual & Performance Management

• Drive performance against key targets, including profitability, operational health, client satisfaction, regulatory readiness, and adoption of new releases, technologies, and best practices.

• Maintain accountability for accurate financial forecasting, contract management, margin preservation, service level adherence, and Error & Omissions discussions or negotiations.

• Support and lead client renewal activities in partnership with the Portfolio Leader, protecting revenue, preserving contract margins, and applying an informed understanding of the client's industry and business environment.

Talent, Team & Operating Model Leadership

• Develop, lead, and retain global DC talent by partnering with onshore and offshore managers to ensure appropriate staffing, succession planning, team structure, and talent development aligned to client needs. Ensure the right skills and capacity are in place to support the account.

• Set clear strategic, operational, and service goals for the account, aligning delivery teams to outcomes and tracking progress over time.

Growth & Market Engagement

• Participate in prospective client presentations and sales efforts, contributing domain expertise and delivery insights.

• Function as a subject matter expert across DC products, services, and regulatory requirements, using data, insights, and industry knowledge to consult with clients and support their business objectives.

Requirements

• 10+ years of experience in Defined Contributions and client-facing environment.
• Acts as a positive change agent internally and externally, leading with influence and credibility.
• Exceptional communicator with strong verbal, written, and presentation skills; able to simplify complex topics and translate strategy into clear vision, direction, and actionable outcomes.

• Creative, innovative problem solver who challenges the status quo and drives practical solutions.

• Highly collaborative, proactively building partnerships across the organization to achieve shared results.

• Demonstrates servant leadership, leading with empathy, accountability, and a focus on enabling team success.

• Client focused: consistently demonstrates and promotes the qualities, capabilities, and values that distinguish Alight in the marketplace.

• Highly organized and executionfocused, able to set direction, prioritize effectively, and ensure ideas move from concept to implementation.

• Leads effectively through change, influencing and aligning colleagues to work together toward common goals.

• Demonstrates effective people leadership and team-building capabilities, fostering trust, mutual respect, and collaboration across diverse teams and perspectives.

• Stays current on emerging technologies, including AI standards and best practices, and applies them thoughtfully to improve delivery, insights, and client outcomes.

• Experienced in working within a global, virtual operating model; effectively leads and engages distributed teams across geographies, leveraging strong virtual presence and inclusive communication practices.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.