Call Center Loan Specialist - 999

Hiring Immediately!

For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.

Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Center Loan Specialist to join our dynamic team! Our ideal candidate is goal-driven and eager to learn about consumer finance and start a fulfilling career.

The Customer Service Center Loan Specialist provides support to Sun Loan customers and branch offices from a centralized Customer Service Center. Support is provided by underwriting loans and contacting borrowers to assist in the completion of loan funding.

Responsibilities:

• Reviews loan applications along with supporting documentation for approval or denial.
• Contact applicant to review loan approval and gather additional documentation as needed.
• Encourage borrower to fund the loan by discussing payments amounts and terms.
• Process loans and send documents to borrower electronically.
• Assist borrower with documents to ensure completion and funding of loan.
• Handle inbound customer calls regarding consumer installment loans and servicing loan accounts.
• Review and assign unmatched documents in document repository.
• Other duties as assigned.

Requirements:

• Minimum 3 years' experience in a call center environment or consumer finance.
• Understanding of policy and procedure regarding loan underwriting and documentation.
• Understanding of loan management software preferred.
• Microsoft Office 365 experience including Outlook, Word, Sharepoint and Teams.
• Bilingual preferred.

Work Schedule:

• 10am - 7pm Monday - Friday
• 2 Saturdays/month (8:30am - 12:30pm) Possibly more as determined by the specific needs of the business
• 4-week paid training (8am-5pm). Training hours may not coincide with your assigned schedule.

Benefits - Why Sun Loan Is Your Ideal Workplace

• Low-deductible, affordable medical plans, including medical, dental, and vision
• Telehealth access
• On-demand pay
• Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
• 401(k) with company match
• Paid Time Off, including holidays, vacation, and sick time
• Bonus opportunities
• Career development and advancement paths
• Formal and comprehensive training program

Work Authorization Notice

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship.
This means:

• Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer.
• No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships.

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.