Director, Managed Services Solution & Strategy

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Director, Managed Services Solution & Strategy

Locations: Braintree, MA / Denver, CO / Fort Forth, TX / Jacksonville, FL | Hybrid

Get To Know Us:

The Director, Managed Services Solutions & Strategy is responsible for leading the implementation of strategic solutions that support the growth, scalability, and operational excellence of Managed Services. Reporting directly to the EVP of Managed Services, this role provides leadership for solution delivery, integrations, operational enhancements, technology initiatives, business analysis, automation, and innovation across the department.

As a member of the Managed Services leadership team, this role helps define strategic priorities while ensuring successful execution of key business initiatives.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Serve as a member of the Managed Services leadership team.
• Partner with the EVP of Managed Services to support departmental strategy, growth, and scalability.
• Provide leadership, prioritization, and governance for implementation activities to ensure successful execution and client outcomes.
• Lead the Managed Services Solutions function and provide strategic direction for solution delivery across the organization.
• Oversee the implementation of strategic initiatives, operational enhancements, technology solutions, and process improvements.
• Build and lead the Managed Services Solutions function, including oversight, coaching, and development of team members as the organization grows.
• Act as the primary business analyst for Managed Services initiatives, gathering and documenting business requirements for client requests, operational enhancements, and technology projects.
• Identify and prioritize opportunities for process improvement, workflow optimization, automation, and AI-driven solutions.
• Support sales and business development efforts through prospect meetings, solution discussions, and operational due diligence.
• Build and maintain strong relationships with clients, vendors, and internal stakeholders while communicating effectively and professionally.

Workflow Management

• Actively manage assigned projects and strategic initiatives.
• Coordinate activities across multiple stakeholders to ensure successful execution.
• Monitor project progress and remove obstacles impacting delivery.
• Ensure project objectives and deadlines are achieved.

Knowledge Management

• Demonstrate expertise in Managed Services operations and client servicing.
• Maintain knowledge of emerging technologies, automation tools, and AI capabilities.
• Develop and maintain business requirements, process documentation, and procedures.
• Serve as a subject matter expert for operational transformation and solution design.
• Take a proactive approach to learning and knowledge sharing.

What You Will Bring:

• Bachelor's degree or equivalent experience.
• 10+ years of financial services, trust, custody, wealth management, or investment operations experience.
• Experience leading business analysis, strategic initiatives, operational improvements, or product development efforts.
• Experience with client conversions, system implementations, integrations, and technology-enabled solutions.
• Strong communication, analytical, project management, and relationship management skills.
• Experience with automation and AI-driven process improvement preferred.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.